Business Analyst

Providge Consulting; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Providge Consulting is seeking a Senior Business Systems Analyst to bridge business needs and pension administration software. This remote US role emphasizes deep pension knowledge, requirements management, and collaborating across business, IT, and vendors to implement system improvements.

The ideal candidate will have 3+ years in BSA, hands-on pension experience, and a track record of analyzing processes, validating data, and supporting testing activities in a defined benefit retirement

Qualifications

• 3+ years of Business Systems Analysis experience.
• 3+ years supporting pension administration operations and/or pension administration systems.
• Experience translating stakeholder needs into clear system requirements.
• Experience creating process documentation and test artifacts.
• Experience collaborating with stakeholders, IT teams, and software vendors.

Responsibilities

• Gather, analyze, document, validate, and manage business and system requirements.
• Lead stakeholder interviews, workshops, and reviews to gather requirements.
• Translate business needs into functional/non-functional requirements, use cases, user stories, and acceptance criteria.
• Facilitate reviews, resolve ambiguities, and obtain stakeholder approval.
• Maintain traceability between needs, requirements, changes, testing, defects, and solutions.
• Provide analysis support for day-to-day operation and enhancements of the pension system.
• Analyze processes to identify production issue sources and enhancement opportunities.
• Collaborate with users, IT teams, and vendors to investigate, resolve, test, and communicate issues.
• Assess impact of changes on rules, calculations, workflows, data, reports, and interfaces.
• Assist with review and validation of system configurations and vendor changes.
• Develop test plans, scenarios, data, and acceptance criteria.
• Execute functional, system, integration, regression, and UAT testing.
• Document test results and track defects through resolution.
• Coordinate testing with stakeholders, technical teams, and vendors.
• Ensure solutions meet approved requirements and support business processes.

Skills

Business Analysis

Pension Knowledge

Requirements Management

Stakeholder Management

Education

Bachelor's degree

Tools

SQL

Excel

Visio

Job description

Position Overview

We are seeking an experienced Senior Business Systems Analyst (BSA) to serve as a key liaison between business stakeholders and technology teams supporting the ongoing operation, enhancement, and optimization of a pension administration system.

The ideal candidate brings a strong combination of business systems analysis experience and hands-on knowledge of pension administration or pension administration software, preferably within a defined benefit retirement environment.

This role partners closely with pension administration staff, subject matter experts, IT teams, software vendors, and project teams to identify business needs, document and translate requirements, analyze system functionality, support testing, resolve issues, and implement system improvements.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyze, document, validate, and manage business and system requirements.
• Lead stakeholder interviews, working sessions, requirements workshops, document reviews, and other requirements-gathering activities.
• Translate business needs into clear functional and non-functional requirements, use cases, user stories, acceptance criteria, process maps, and supporting documentation.
• Facilitate requirements reviews, resolve ambiguities, document decisions, and obtain stakeholder approval.
• Maintain traceability between business needs, requirements, system changes, testing activities, defects, and implemented solutions.

Pension Administration System Support

• Provide business analysis support for the day-to-day operation and ongoing enhancement of the pension administration system.
• Analyze pension administration processes and system functionality to identify the source and impact of production issues, defects, and enhancement requests.
• Collaborate with business users, IT teams, and software vendors to investigate, resolve, test, and communicate system issues.
• Assess the impact of proposed changes on pension business rules, benefit calculations, workflows, data, correspondence, reports, interfaces, security roles, and operating procedures.
• Assist with the review and validation of system configurations and vendor-delivered changes.

Testing & Quality Assurance

• Develop test plans, test scenarios, detailed test scripts, test data, expected results, and acceptance criteria.
• Execute functional, system, integration, regression, and user acceptance testing (UAT).
• Document test results and evidence and identify, report, track, and retest defects through resolution.
• Coordinate testing activities across business stakeholders, technical teams, and vendors.
• Confirm implemented solutions meet approved requirements and support intended business processes.

Process Improvement

• Analyze current business processes and recommend improvements that increase efficiency, accuracy, control, and service quality.
• Identify opportunities to reduce manual effort through improved system functionality, workflow changes, automation, or clearer procedures.
• Document current-state and future-state processes.
• Support communications, training, procedure updates, and change-management activities associated with system enhancements.

Data Analysis & Reporting

• Perform data analysis supporting operations, issue resolution, testing, reconciliation, and business decisions.
• Review and validate data involving member records, service credit, pension calculations, beneficiaries, payments, and other pension administration information.
• Assist with data reconciliation, data-quality reviews, and validation of reports and interfaces.
• Use Excel, reporting, query, or analytical tools to identify patterns, exceptions, and potential data issues.
• Participate in pension system enhancements, maintenance, upgrades, and related technology initiatives.
• Support requirements, solution reviews, testing, deployment, post-implementation validation, and transition to ongoing operations.
• Coordinate activities across business units, technical teams, and external software vendors.
• Identify and communicate risks, issues, decisions, dependencies, and project status.

Required Qualifications

Experience

• 3+ years of Business Systems Analysis experience.
• 3+ years supporting pension administration operations and/or pension administration systems, ideally within a defined benefit retirement system, pension software vendor, benefits administration environment, consulting organization, or related retirement services environment.
• Demonstrated experience gathering, analyzing, documenting, validating, and managing business and system requirements.
• Experience translating stakeholder and customer needs into clear, actionable system requirements.
• Experience creating process documentation, workflows, use cases, user stories, acceptance criteria, or comparable business analysis deliverables.
• Experience developing and executing software test plans, scenarios, and detailed test scripts.
• Experience working directly with business stakeholders, subject matter experts, technical teams, and/or software vendors.

Education

Bachelor's degree in Business Administration, Information Systems, Computer Science, Public Administration, Finance, Accounting, or a related field. An equivalent combination of relevant education and professional experience may be considered.

Preferred Qualifications

Candidates with any of the following experience are strongly encouraged to apply:

• Public-sector retirement systems or public higher education environments.
• Defined benefit pension administration, including member enrollment, service credit, benefit calculations, retirement processing, beneficiary administration, disability retirement, survivor benefits, or related functions.
• Pension administration software platforms. Experience with a specific pension software product is not required.
• Third-party pension software vendors or service providers.
• Data analysis, validation, reconciliation, and report validation.
• Basic SQL queries or comparable query/reporting tools.
• Interface specifications, file layouts, or integration requirements.
• Pension software implementation, upgrade, maintenance, or enhancement projects.
• Agile, Waterfall, or hybrid delivery methodologies.
• CBAP, PMI-PBA, PMP, Lean Six Sigma, Agile, or SAFe certification.
• Strong understanding of business analysis methodologies, requirements management, and the software development lifecycle (SDLC).
• Knowledge of pension administration or retirement system operations and the technology used to support them.
• Strong analytical, investigative, organizational, and problem-solving skills.
• Ability to translate complex pension business rules and operational needs into clear, complete, and testable requirements.
• Strong written, verbal, facilitation, and stakeholder-management skills.
• Ability to independently create and execute test scripts within business applications.
• Proficiency with Microsoft Excel, Word, PowerPoint, and process-mapping tools such as Visio.
• Ability to work independently, manage competing priorities, and collaborate effectively in a remote environment.

Work Arrangement

This is a remote position requiring effective collaboration in a virtual environment during established business hours. Occasional travel may be required for stakeholder meetings, workshops, training, conferences, or other project-related activities.

This is an individual contributor role with no direct supervisory responsibilities. The Senior BSA may lead assigned requirements, analysis, testing, issue-resolution, and process-improvement activities.