Develop, research, test, and implement business process improvements, procedures, and system changes.Evaluate business process changes to identify and document business impacts and benefitsAct as a subject matter expert to provide business requirements for process improvements and system enhancementsConduct effective interview/research to determine and document the stakeholders, business needs, and requirementsCreate and analyze workflow diagramsReview technical design deliverables to ensure business objectives are reachedProvide training including identification of needs, development of materials, communications of changes, manuals, etcProvide post-implementation support, such as problem resolution, adjustments to new procedures, and change managementDevelop presentations of materials, models, findings, plans, and/or conclusionsContinually look for process improvement strategiesJob SpecificationsTypically has the following skills or abilities:Bachelor’s Degree in Business Administration or related field or equivalent experience2+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendationsExperience with financial and risk analysis, making recommendations, and preparing business cases including cost-benefit analysis2+ years of experience using project planning techniques and methodologies2+ years of business process analytics skills in Excel, flowcharting, activity diagrams, and workflow modelsUnderstanding and ability to explain related IT systems and their impactsAbility to multi-task and work in a team environmentAbility to effectively communicate information to a wide variety of technical and non-technical individuals or groupsRegularly exercise discretion and independent judgment in the performance of job dutiesFor roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignmentPreferred SkillsExperience supporting ERP, procurement, reporting, or financial applications such as SAP ECC, S/4HANA, BPC, Coupa, Workday, Power BI, or similar enterprise platformsAbility to manage multiple assignments, priorities, and deadlines in a dynamic support and project environmentExcellent written communication skills. Ability to write documentation and reports that are clear, complete, and understood by both technical and non-technical audiences#LI-VISIONCARECompensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here .Salary Ranges: $58,656.00 - $88,653.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status . We maintain a drug-free workplace and perform pre-employment substance abuse testing.Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.