Business Analyst

The American College of Financial Services; United States; Hybrid; USD 81,200 - 90,000; Full time

Benefits offered by this job

25-40 Days PTO

Medical, Dental, Vision Benefits

Retirement Savings Plan

Tuition Remission and Reimbursement

Flexible Work Schedules

Job summary

The American College of Financial Services is looking for a Business Analyst to join the Application Development team. This crucial role focuses on leading business analysis for enterprise technology initiatives, translating business needs into actionable requirements, and collaborating with technical teams.

Ideal candidates will have a strong background in Agile methodologies, with at least 5 years of experience in similar roles. Responsibilities include managing backlogs, driving analysis efforts, and facilitating stakeholder discussions to ensure the delivery of high-quality solutions.

Qualifications

• 5+ years of Business Analyst experience supporting enterprise systems.
• Experience writing clear user stories and requirements.
• Ability to drive initiatives with minimal oversight.

Responsibilities

• Lead the documentation and prioritization of business requirements.
• Support Agile delivery processes through backlog management.
• Evaluate current workflows to identify inefficiencies.

Skills

Analytical thinking

Agile methodology

Communication skills

Stakeholder management

User story documentation

Education

Bachelor’s degree in Business, Information Systems, Computer Science or related field

Tools

Jira

Confluence

Lucidchart

Visio

Job description

The American College of Financial Services is seeking an experienced and highly motivated Business Analyst to join the Application Development team. This role is responsible for leading business analysis activities across enterprise technology initiatives, ensuring that business needs are clearly defined, translated into actionable requirements, and delivered through effective collaboration with technical teams.

The ideal candidate is a self-directed and technically fluent Business Analyst who can independently drive analysis efforts, manage backlogs, facilitate stakeholder discussions, and ensure development teams have the clarity needed to deliver high-quality solutions. This individual will play a key role in enterprise application initiatives, integrations, and ongoing platform enhancements, particularly across enterprise applications, web platforms, and integrations.

This role requires strong analytical thinking, Agile experience, and the ability to take ownership of initiatives from discovery through delivery.

Business Analysis & Requirements Ownership

• Lead the elicitation, documentation, and prioritization of business and technical requirements across enterprise systems.
• Translate business needs into clear, structured user stories, functional requirements, and acceptance criteria that support development teams.
• Independently analyze business processes and system functionality to identify gaps, risks, and opportunities for improvement.
• Maintain ownership of requirements from initial discovery through delivery and validation.
• Ensure stories are fully refined and development-ready prior to sprint planning.

Agile Delivery & Backlog Management

• Act as a key contributor to the Agile delivery process, supporting backlog refinement, sprint planning, reviews, and retrospectives.
• Partner with product owners and technical leads to maintain a well-organized, prioritized backlog.
• Ensure development teams have clear, complete requirements and business context needed to execute effectively.
• Proactively manage story updates, dependencies, and clarifications throughout the sprint lifecycle.

Business Process Analysis & Optimization

• Evaluate current-state workflows and identify inefficiencies, operational gaps, or system limitations.
• Develop future-state process designs aligned with organizational goals and system capabilities.
• Produce process maps, workflow diagrams, and system interaction models to support business and technical understanding.
• Recommend solutions that balance business needs, system capabilities, and technical feasibility.

Stakeholder Collaboration & Facilitation

• Facilitate requirements workshops, discovery sessions, and stakeholder interviews to gather insights and validate solutions.
• Serve as a trusted liaison between business stakeholders and technical teams, ensuring alignment and clarity.
• Communicate requirements, priorities, and implementation impacts to both technical and non-technical audiences.
• Build strong working relationships with stakeholders to ensure solutions align with business objectives.

Technical & System Understanding

• Develop and maintain a working knowledge of the College’s enterprise application ecosystem, including CRM platforms, integrations, and web systems.
• Understand system capabilities, data structures, and integration patterns to ensure requirements are technically viable and well defined.
• Collaborate with developers and architects to validate technical feasibility and implementation approaches.

Testing & Solution Validation

• Define and document acceptance criteria, test scenarios, and validation requirements.
• Support the development of UAT plans and test cases to ensure solutions meet defined requirements.
• Partner with QA and business stakeholders to validate functionality and confirm successful delivery.

Documentation & Knowledge Management

• Maintain clear and structured documentation including:
• Business requirements
• User stories and acceptance criteria
• Process diagrams
• Functional specifications
• Ensure documentation remains accurate, current, and accessible throughout the project lifecycle.

Change Impact & Solution Adoption

• Assess the operational impact of new features and system changes on business processes.
• Support change readiness through documentation, stakeholder communication, and training coordination.
• Help ensure new solutions are successfully adopted and understood by end users.

Continuous Improvement & Delivery Excellence

• Identify opportunities to improve analysis practices, delivery processes, and documentation standards.
• Apply lessons learned from projects to strengthen future initiatives.
• Stay informed on emerging business analysis practices, Agile methodologies, and enterprise technology trends.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• 5+ years of Business Analyst experience supporting enterprise systems or technology implementations.
• Demonstrated experience working within Agile delivery environments.
• Strong ability to work independently, manage competing priorities, and drive initiatives forward with minimal oversight.
• Experience writing clear user stories, functional requirements, and acceptance criteria.
• Strong understanding of system integrations, enterprise applications, and data flows.
• Experience working with tools such as Jira, Confluence, Lucidchart, Visio, or similar documentation and collaboration platforms.
• Excellent facilitation, communication, and stakeholder management skills.
• Proven ability to analyze complex problems and develop structured, practical solutions.

Preferred Qualifications

• Experience supporting CRM platforms (Salesforce or similar).
• Experience working with integration platforms or enterprise application ecosystems.
• Business Analysis certification, such as CBAP, PMI-PBA, CSM, CSPO, or equivalent.
• Experience working in higher education or complex enterprise environments.

The College provides an award-winning culture and offers a competitive total compensation package that includes:

• Lucrative Time Off (25-40 Days PTO, Paid Family Medical Leave, 11 Paid Holidays)
• Retirement Savings Plan with Supplemental Contribution and Match
• Tuition Remission and Reimbursement
• Medical, Dental, Vision, and Wellness Benefits
• Company-paid Short-Term and Long-Term Disability
• Flexible, hybrid, and remote work schedules

The target hiring range is $81,200.00 - $90,000.00

***The salary of the candidate selected for this role will be based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents The College’s good faith and reasonable estimate of possible compensation at the time of posting.

In policy and practice, we encourage diversity and provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We are committed to maintaining a welcoming and inclusive environment.

The American College of Financial Services is an E-Verify Employer.