Business Analyst

U-Haul; Tempe (AZ); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

401(k) Savings Plan

Tuition Reimbursement Program

Dental & Vision plan

Job summary

U-Haul in Tempe is seeking a versatile professional to manage multiple client accounts, provide operational and coaching support, and drive KPI improvements. The role blends coaching, tech support, and project planning to learn a new business line and grow.

Candidates should exhibit strong communication, data analysis, and collaboration across departments, with a willingness to learn and adapt in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to collect, track, and analyze data.
• Ability to build rapport with clients and collaborate across teams.
• Flexibility to learn a new business line and grow within the company.

Responsibilities

• Communicate with clients to understand and address needs.
• Build and maintain strong client relationships.
• Collaborate with internal departments to fulfill requests.
• Resolve complaints and track processes related to client desires.
• Represent the client to ensure demands are met and improve experiencia.
• Collect and analyze data on consumer behavior to anticipate needs.

Skills

Verbal communication

Written communication

Data analysis

Client relationship building

Cross-functional collaboration

Education

Bachelor’s degree recommended

Tools

Data tools

Job description

This position is not eligible for employer sponsorship. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. We need someone who will manage an allotment of business entities (accounts), provide operational support and coaching support to ensure conformity to standards. Much of this position is KPI-oriented, working with respective parties to find root cause, coordinate communication, and seek solutions to become KPI compliant. The ability to multi-task, provide analytical support and possess a general curiosity is necessary. This job is a hybrid of coaching, tech support, project management, and plan development. We need someone who is willing to learn a new business line and grow!

Responsibilities

• Communicating with clients to ensure that all of their needs are understood and addressed.
• Building strong client relationships to maintain rapport and promote growth.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.

Job Requirements

• Bachelor’s degree recommend not required.
• More education or experience may be preferred.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.

Perks Of Joining The U-Haul Fleet

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

U-Haul Offers

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• U-Haul Kids Program
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business and business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)