Business Analyst

HK TECH; Salt Lake City (UT); On-site; USD 85,000 - 115,000; Full time

Job summary

HK TECH in Salt Lake City is seeking an experienced Business Analyst to partner with clinical, operational, and IT stakeholders within a behavioral health facility, gathering and translating requirements into actionable deliverables in a SAFe environment.

This on-site role demands strong elicitation, documentation, and process-mapping skills, plus proficiency with Jira, Confluence, Visio and Microsoft 365.

Qualifications

• 5+ years of business requirements gathering in a psychiatric or behavioral health care setting.
• Experience in SAFe delivery model with ceremonies and artifacts.
• Strong elicitation, documentation, and process-mapping skills (BRDs, user stories, workflow diagrams).
• Experience facilitating stakeholder workshops and translating clinical/operational needs into technical requirements.

Responsibilities

• Elicit, document, and validate business and functional requirements from clinical, administrative, and IT stakeholders.
• Facilitate requirement sessions, workshops, and interviews with subject matter experts.
• Translate requirements into user stories, process flows, and acceptance criteria for Agile/SAFe delivery teams.
• Analyze current-state processes to identify gaps, risks, and improvement opportunities.
• Maintain requirements traceability throughout the project lifecycle.
• Participate in SAFe ceremonies (PI Planning, sprint reviews, backlog refinement).
• Prepare BRDs, process maps, functional specs, and leadership reports.
• Support user acceptance testing with test scenarios and stakeholder validation.

Skills

Requirements elicitation

Stakeholder collaboration

Communication

SAFe ceremonies

Education

Bachelor's degree in Business Administration, Health Administration, Information Systems, or related field

Tools

Jira

Confluence

Visio

Microsoft 365

Job description

Business Analyst

Behavioral Health — On-site in Salt Lake City

Overview

We are seeking an experienced Business Analyst to partner with clinical, operational, and IT stakeholders in a psychiatric health facility, gathering and translating business requirements into actionable project deliverables. The role operates within a Scaled Agile Framework (SAFe) delivery model and requires direct, on-site engagement with facility staff and leadership in Salt Lake City.
ONLY UTAH CANDIDATES WILL BE CONSIDERED.

Minimum Mandatory Requirement

Minimum 5 years of extensive experience in business requirement gathering within a psychiatric health facility or a comparable clinical/behavioral health care setting. Candidates who do not meet this requirement will not be considered.

Key Responsibilities

• Elicit, document, and validate business and functional requirements from clinical, administrative, and IT stakeholders
• Facilitate requirement-gathering sessions, workshops, and interviews with subject matter experts
• Translate requirements into user stories, process flows, and acceptance criteria for Agile/SAFe delivery teams
• Analyze current-state processes and identify gaps, risks, and opportunities for improvement
• Maintain requirements traceability throughout the project lifecycle
• Participate in SAFe ceremonies (PI Planning, sprint reviews, backlog refinement) and collaborate with Product Owners, Scrum Masters, and technical teams to refine the backlog
• Prepare clear documentation — BRDs, process maps, functional specifications, and status reporting for leadership
• Support user acceptance testing by developing test scenarios and validating outcomes with stakeholders

Required Skills

• 5+ years of business requirements experience in a psychiatric or behavioral health care setting
• Demonstrated experience working within a Scaled Agile Framework (SAFe) environment, including its ceremonies and artifacts
• Strong requirements elicitation, documentation, and process-mapping skills (BRDs, user stories, workflow diagrams)
• Experience facilitating stakeholder workshops and translating clinical and operational needs into technical requirements
• Proficiency with business analysis and collaboration tools such as Jira, Confluence, Visio, and Microsoft 365
• Excellent written and verbal communication skills, with the ability to manage multiple projects and deadlines

Preferred Qualifications

• SAFe certification (Practitioner, Product Owner/Product Manager, or equivalent)
• Familiarity with behavioral health operations, regulatory requirements, or electronic health record (EHR) systems
• CBAP or PMI-PBA certification
• Bachelor’s degree in Business Administration, Health Administration, Information Systems, or a related field (or equivalent experience)