Business Analyst

Oregon Department of Human Services; Salem (VA); Hybrid; USD 6,200 - 9,400; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

The Oregon Department of Education seeks a Business Analyst to uphold the reliability, performance, and security of enterprise solutions, focusing on student data, academic performance, and administrative operations.

This role bridges technical design and business systems analysis to enhance outcomes, people, and processes across the education information ecosystem with a hybrid work model.

Qualifications

• Five years of information systems experience in business systems analysis and support of enterprise applications or data collection systems OR an Associate's degree in Computer Science, Information Technology, or related field, AND three years of experience OR a Bachelor's degree in Information Technology, Computer Science, or related field AND one year of information systems experience.

Responsibilities

• Partner with program staff and technical teams to support enterprise applications and data collections by analyzing business needs and coordinating enhancements.
• Coordinate solution-related activities including requirements analysis, testing, implementation support, documentation, issue resolution, and communication with stakeholders.
• Analyze data, processes, and system performance to identify opportunities to improve efficiency, data quality, and customer experience.
• Support ongoing operation of agency solutions through collaboration with program staff, vendors, developers, and project teams.

Skills

Business systems analysis

SQL and data analysis

Requirements analysis

Coordination with stakeholders

Process improvement

Prioritizing multiple requests

Education

Bachelor's degree in Information Technology or related field

Associate's degree in Computer Science or Information Technology

Two-year accredited vocational IT program

Job description

Position Title

Business Analyst

Classification

Information Systems Specialist 6

Salary Range

• $6,182 - $9,361
• ($6,609 - $10,009 PERS)

Position Type

• Permanent
• Full‑time
• Exempt

Work Model

This is a permanent position represented by the Service Employees International Union (SEIU). This position follows a hybrid work model. Onsite presence will be required when business or operational needs are best supported in person, such as collaboration, training, or work that requires access to onsite resources. Employees approved to work remotely must have a reliable and secure internet connection and maintain a professional work environment that supports productivity. While working remotely, employees are expected to maintain the same level of performance, responsiveness, communication, and availability as they would in the office.

About the Role

Position Title: Business Analyst. The Business Analyst plays a critical role in supporting the mission of the State’s education information system by ensuring the reliability, performance, and security of enterprise solutions and by analyzing and optimizing information systems that support student data, academic performance, and administrative operations. This role bridges technical solution design and operations with strategic business systems analysis to enhance outcomes, people, and process structures across the education information ecosystem.

Key Responsibilities

• Partner with ODE program staff and technical teams to support enterprise applications and data collections by analysing business needs, coordinating enhancements, troubleshooting issues, and improving business processes.
• Coordinate solution-related activities including requirements analysis, testing, implementation support, documentation, issue resolution, and communication with business and technical stakeholders.
• Analyse data, business processes, and system performance to identify opportunities to improve efficiency, data quality, customer experience, and operational effectiveness.
• Support the ongoing operation of agency solutions through collaboration with program staff, vendors, developers, and project teams to ensure systems continue to meet business needs and agency priorities.

Minimum Qualifications

• Five (5) years of information systems experience in: business systems analysis and support of enterprise applications or data collection systems OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND three (3) years of information systems experience in: Operations, maintenance, installation and construction of business systems analysis and support of enterprise applications or data collection systems OR (c) A Bachelor's degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in: Operations, maintenance, installation and construction of business systems analysis and support of enterprise applications or data collection systems

Preferred Skills & Knowledge

• Experience supporting enterprise business applications and data collection systems: Experience administering, supporting, enhancing, or maintaining business-critical applications, data collection systems, or configurable enterprise solutions.
• Strong SQL and data analysis skills: Experience writing SQL queries and scripts to analyze data, troubleshoot issues, validate business rules, support reporting, and improve operational processes.
• Experience with business systems analysis: Experience evaluating system functionality, documenting business requirements, identifying solution improvements, and supporting system enhancements throughout the solution lifecycle.
• Demonstrated ability to coordinate technical and business activities: Experience working with business users, technical teams, and vendors to support system changes, testing, implementations, issue resolution, or operational initiatives.
• Experience improving business processes and operational efficiency: Experience analyzing workflows, identifying inefficiencies, implementing process improvements, and developing operational procedures or controls.
• Experience managing competing priorities in a complex environment: Experience organizing, prioritizing, and coordinating multiple requests, projects, support activities, or operational workloads while meeting deadlines and stakeholder expectations.

Benefits

Oregon State provides amazing benefits! Follow the link below to learn more:

Oregon Job Opportunities : Benefits : State of Oregon

Veterans / Military Preference

• Eligible veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. Be sure to submit your documentation prior to the close date of this posting to have the preference considered.
• Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.

Application Deadline

The job posting closes at 11:59 PM (PDT) on the close date.

Future Vacancies

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Visa Sponsorship

The Oregon Department of Education does not offer visa sponsorship. Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

Equal Employment Opportunity

The Department of Education is an equal employment opportunity & affirmative action employer committed to a diverse workforce.

The Department strives to create an inclusive environment that welcomes and values the diversity of the people we serve.

We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.

Employer Culture & Mission

Oregon Department of Education’s (ODE’s) mission is to foster equity and excellence for every learner through collaboration with educators, partners, and communities. In fulfilling its mission, ODE has the vision to ensure all students have access to and benefit from a world‑class, well–rounded, and equitable education system. This position is in the Office of Information Technology (OIT). OIT provides timely and reliable information technology services and contributes to an infrastructure that allows ODE staff to focus on the core mission of leadership, accountability, and school improvement. OIT consists of several units that collectively cover a full range of agency technology services and provide information technology and project management support to internal and external customers, ensuring that technology solutions are developed, enhanced, and managed, and the technology infrastructure is maintained in a reliable and secure manner.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”