Business Analyst

TEKsystems; Provo (UT); On-site; USD 55,000 - 90,000; Full time

Job summary

TEKsystems in Provo, UT is seeking an experienced Business Analyst to support operations at a psychiatric health facility. You will partner with clinical, operational, and IT stakeholders to translate requirements into actionable deliverables within a SAFe framework on-site.

The role requires 5+ years in hospital/psychiatric business analysis, proficiency with BRDs, user stories, Visio, Jira/Confluence, and strong collaboration across teams.

Qualifications

• 5+ years of experience in business requirements within a psychiatric health facility.
• Familiarity with SAFe ceremonies and artifacts.
• Proficient in BRDs, user stories, and workflow diagrams.
• Experience translating clinical/operational needs into technical requirements.

Responsibilities

• Elicit, document, and validate requirements from clinical, administrative, and IT stakeholders at the State Hospital.
• Translate requirements into user stories, processes, and acceptance criteria for Agile/SAFe delivery teams.
• Facilitate requirement-gathering sessions, workshops, and interviews with SMEs across departments.
• Analyze current-state processes to identify gaps, risks, and opportunities for improvement.
• Maintain requirements traceability throughout the project lifecycle.
• Participate in SAFe ceremonies as business analysis representative for initiatives.
• Collaborate with Product Owners, Scrum Masters, and technical teams to prioritize the backlog.
• Prepare BRDs, process maps, and status reports for agency leadership.
• Support UAT by developing test scenarios tied to requirements.

Skills

Scaled Agile Framework

Psychiatric health

Clinical operations

EHR

Requirements elicitation

Jira

Confluence

Education

Bachelor's degree in Business Administration, Information Systems, or related

Tools

Microsoft Office 365

Visio

Job description

Description

Our client is seeking an experienced Business Analyst to support operations at a Hospital. This role will partner with clinical, operational, and IT stakeholders to gather, document, and translate business requirements into actionable project deliverables within a psychiatric health facility environment. The position operates within a Scaled Agile Framework (SAFe) delivery model and requires direct, on-site engagement with facility staff and leadership.

Key Responsibilities

• Elicit, document, and validate business and functional requirements from clinical, administrative, and IT stakeholders at the State Hospital.


• Translate business requirements into user stories, process flows, and acceptance criteria suitable for Agile/SAFe delivery teams.


• Facilitate requirement-gathering sessions, workshops, and interviews with subject matter experts across clinical and operational departments.


• Analyze current-state business processes within the psychiatric health facility and identify gaps, risks, and opportunities for improvement.


• Maintain requirements traceability throughout the project lifecycle, ensuring alignment between documented needs and delivered solutions.


• Participate in SAFe ceremonies (PI Planning, sprint reviews, backlog refinement) as the business analysis representative for assigned initiatives.


• Collaborate with Product Owners, Scrum Masters, and technical teams to prioritize and refine the product backlog.


• Prepare clear, accurate documentation, including business requirement documents (BRDs), process maps, and status reporting for agency leadership.


• Support user acceptance testing (UAT) by developing test scenarios tied to documented requirements and validating outcomes with stakeholders.

Required Technical Skills

• Minimum 5 years of experience in business requirement within a psychiatric health facility.


• Demonstrated experience working within a Scaled Agile Framework (SAFe) environment, including familiarity with SAFe ceremonies and artifacts.


• Strong requirements elicitation, documentation, and process-mapping skills (e.g., BRDs, user stories, workflow diagrams).


• Experience facilitating stakeholder workshops and translating clinical/operational needs into actionable technical requirements.


• Proficiency with standard business analysis and collaboration tools (e.g., Microsoft Office/365, Visio, Jira, Confluence, or equivalent).

Required Skills

Strong analytical and problem-solving skills to interpret business needs and create effective solutions.

Proficiency in business analysis tools such as JIRA, Confluence, or Microsoft Visio.

Excellent written and verbal communication skills for stakeholder engagement and documentation.

Familiarity with Agile, Scrum, or Waterfall project management methodologies.

Ability to manage multiple projects and deadlines effectively.

Basic technical knowledge of software development, databases, or systems integration is a plus.

Preferred Qualifications

• SAFe certification (e.g., SAFe Practitioner, SAFe Product Owner/Product Manager, or equivalent).


• Prior experience supporting IT or process‑improvement initiatives within a state government or public‑sector healthcare environment.


• Familiarity with behavioral health/psychiatric care operations, regulatory requirements, or electronic health record (EHR) systems.


• Bachelor's degree in Business Administration, Health Administration, Information Systems, or a related field (or equivalent experience).

Standard Job Duties

• Gather, document, and analyze business requirements through stakeholder interviews, workshops, and observations.


• Translate business needs into clear and concise technical specifications for development teams.


• Develop process flows, use cases, and data models to support solution design.


• Collaborate with project managers, developers, and other stakeholders to ensure successful implementation of solutions.


• Conduct gap analysis to identify areas for process improvement and optimization.


• Assist in the development and execution of test plans to validate solutions meet business requirements.


• Provide support during user acceptance testing (UAT) and ensure feedback is incorporated into final solutions.


• Create and maintain documentation, including business requirements, functional specifications, and user manuals.


• Monitor project progress and deliver updates to stakeholders.


• Stay informed about industry trends, tools, and best practices to enhance business analysis processes.

Top Skills Details

scaled agile framework, phsyciatiric health, clinical operations, ehr

Additional Skills & Qualifications

• Bachelor's degree in business administration, Information Technology, or a related field.


• 3+ years of experience as a Business Analyst or in a similar role.


• Certifications such as Certified Business Analysis Professional (CBAP) or PMI-PBA are desirable.


• Experience working with enterprise-level systems and applications is a plus.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Provo, UT.

Pay and Benefits

The pay range for this position is $40.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Provo,UT.

Application Deadline

This position is anticipated to close on Sep 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.