Business Analyst

1199seiu; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

1199SEIU seeks a Business Analyst in New York to support funds systems and CRM implementations. You will gather requirements, document workflows, and help design reports and BI solutions for evolving business needs.

The role requires a CS-related degree and two+ years BA experience, with familiarity in CRM tools (Dynamics, Salesforce), QlikView, SQL, and Azure DevOps. Strong communication and teamwork are essential.

Qualifications

• Bachelor’s degree in a computer science related field or equivalent.
• Minimum of two years of Business Analyst experience including requirements gathering.
• Experience with web-based applications and CRM technology with BI tools like QlikView.
• Advanced Excel/Office skills; strong writing and listening abilities.
• Knowledge of Microsoft Dynamics or Salesforce CRM, Azure DevOps Services; SQL desirable.

Responsibilities

• Test and support funds systems/applications; map processes and workflows.
• Create and update workflow manuals; provide training and ongoing support.
• Attend meetings to align project objectives and business concepts.
• Assist in tracking team progress in an enterprise application.
• Design and compile ad hoc reports based on business needs.

Skills

Business analysis

Requirements gathering

Stakeholder communication

CRM knowledge

Problem solving

Education

Bachelor’s Degree in Computer Science or related field

Tools

Microsoft Dynamics

Salesforce CRM

Azure DevOps Services

QlikView

SQL

Job description

Responsibilities

• Test new builds, programming changes, design modifications, and changes to database structure for funds systems/applications.
• Create process flows that map current procedures and workflows.
• Create and update workflow and procedure manuals.
• Provide technical training and on-going support for system processes and policy-based procedures.
• Attend meetings and daily communication sessions to keep abreast of project objectives, process workflows and progress of business concepts.
• Assist in maintaining and tracking the progress of the team’s work in an enterprise application.
• Provide backup to the Senior Manager, Business Analyst and support for outstanding projects.
• Design and compile ad hoc reports based upon the emerging needs of the business.
• Work with Child Care Fund (CCF) and Child Care Corporation (CCC) team members and SSD staff to provide guidance and support on related tasks.
• Establish and maintain effective working relationships with employees, Funds, and vendors.
• Communicate effectively and collaboratively with internal staff, leadership, and external customers in a professional manner.
• Perform special projects and assignments as directed by management.

Qualifications

• Bachelor’s Degree in a Computer Science related field or equivalent combination of education and experience.
• Minimum of two (2) years of Business Analyst experience including gathering and composing business requirements documents preferred.
• Experience with web-based applications and CRM technology with knowledge of Business Intelligence tools e.g., QlikView desired.
• Intermediate level of Microsoft Office/Suite applications (Excel, Access, Word, PowerPoint, Outlook, etc.). Advanced level in Excel and Access applications preferred.
• Excellent interpersonal and communication skills – oral, written and listening.
• Knowledge of Microsoft Dynamics or Salesforce CRM, Azure DevOps Services.
• Knowledge of Business Intelligence tools e.g., QlikView desirable.
• Knowledge of SQL is desirable
• Understanding of conditional logic to compose data queries, analysis and reports, and gain a thorough understanding of data output and potential business implications.