Business Analyst

Integrated Resources Inc.; New York (NY); Presencial; USD 55.000 - 78.000; Jornada completa

Descripción de la vacante

Integrated Resources Inc. is seeking a Business Analyst in New York, NY to support Clinical Information Systems, Imaging, and Voice and Speech Systems.

The role involves gathering requirements, designing documentation, planning implementations, and coordinating with vendors to meet organizational needs. You will liaise between IT and business units, manage incidents via ServiceNow, review HL7 interfaces, and contribute to Epic workflows and system integrations.

Formación

• Supports day-to-day operation of clinical information systems, imaging systems, and voice and speech systems across the organization.
• Liaises between IT and business to gather project product requirements, design and technical documentation, planning implementation.
• Coordinates activities with vendors and supports training programs as needed.

Responsabilidades

• Supports day-to-day operation of clinical information systems, imaging systems, and voice and speech systems across the organization, including GI/Pulmonary, Ophthalmology, Voice & Speech departments, and other imaging applications.
• Plan, design, analyze, evaluate, and lead or co-lead project implementation activities.
• Proactively communicate status of activities, risks, and issues.
• Respond to incident tickets, user service requests, problem management, and change management.
• Analyze and troubleshoot application issues, including workflow, software, hardware, and device integration; follow or create corrective action plans.

Conocimientos

Clinical systems analysis

Vendor coordination

Herramientas

ServiceNow

HL7 interfaces

Epic systems

Descripción del empleo

Job Title: Business Analyst
Job Location: New York, NY
Duration: Full-time
Shift Schedule: Day Shift
Pay Rate: $48/ hr.
Summary:
Under varying levels of directions and expertise, the employee is responsible for providing support to Clinical Information Systems, Imaging systems, and Voice and Speech Systems. The employee is responsible for day-to-day support, liaising between IT and business to gather project product requirements, design and technical documentation, planning implementation, coordinating activities with vendors, and supporting the department’s needs and/or training programs to meet the needs of the organization.
Responsibilities:

• Supports the day-to-day operation of clinical information systems, imaging systems, and voice and speech systems across the organization, including but not limited to GI/Pulmonary, Ophthalmology, Voice & Speech departments, and other medical imaging applications & solutions.
• Plan, design, analyze, evaluate, and lead or co-lead project implementation activities.
• Proactively communicate the status of activities, risks, and issues.
• Respond to incident tickets, user service requests, problem management, and change management.
• Analyze and troubleshoot application issues, including issues with workflow, software, hardware, and device integration; and follow or create a corrective action plan to resolve requests and/or escalate for resolution as needed to the appropriate EITS technical team(s) and/or vendor for resolution.
• Proactively and timely use the Client ServiceNow incident management system to monitor, manage, review, track, update, and/or assign incidents, change, problem requests, and resolved tickets assigned or self-assigned.
• Provide technical and professional assistance in the development and/or revision of documentation, dictionaries, dataflows diagrams, system architecture, disaster recovery procedures, test plans, technical instructions, release notes, end-user guides, training programs, and/or other materials.
• Help create, develop, and test interfaces between systems, including reviewing data integrity within existing system interfaces. Including, supporting application integration and connectivity in collaboration with other HIT Integration professionals.
• Configure and troubleshoot Clinical and Imaging Systems connectivity to medical devices (cameras, measurement devices, etc.) sending data and information to imaging systems in collaboration with Biomedical Engineering Staff supporting biomedical clinical devices.
• Participate, guide, and/or support systems integrations and tightly integrated Epic system workflows, assist troubleshooting HL7 interface transactions to validate data workflow, and understand integration design among multi-platform systems.
• Implement best practices, standards, processes, and workflows in clinical and imaging systems.
• Coordinate with users, stakeholders, and sponsors to assess departmental needs, to design, build, and test solutions that improve clinical workflows and clinical care efficiencies.
• Develop systems documentation, technical documentation, test plans, release notes, end-user guides, and training programs, and/or other materials as necessary.
• Monitor status, identify trends, and prepare reports on quality measures, performance metrics, or other department goals and objectives.
• Identify, manage risks, and adhere to information security awareness, requirements, initiatives, and corporate policies.
• Support ad-hoc projects and/or assignments required by the organization.
• Lead or participate in application upgrades, including writing new test scripts, conducting testing, and working with end users on newly added or modified functionality.
• Lead and/or participate in infrastructure updates, upgrades, service-patch installations, testing, changes, and releases to production.
• Lead or participate in user groups, project teams, convening conference calls, and meetings.
• Use management and systems tools to create reports, graphs, pivot charts, and other mechanisms to assist in decision making.
• Communicate with users, clinical leadership, support teams, ESD, EOC, managers, directors, and/or vendors.
• Responsible for acting on end-user access requests or termination requests consistent with Client access management policies and procedures.
• Manage and maintain user management process and procedures consistent with Client policies and procedures.
• Participate in the team off-hours support program to resolve issues off-hours to maintain business continuity.
• Perform other duties as assigned/required.