Business Analyst

Conduent; New Castle (DE); Hybrid; USD 60,638 - 78,750; Full time

Benefits offered by this job

Health and welfare benefits

Retirement savings support

Employee discounts

Career growth opportunities

Paid training

Paid time off

Job summary

Conduent is hiring a Business Analyst in New Castle, Delaware. This role offers critical support across requirements gathering, system design, and testing activities. You will collaborate with stakeholders to translate business needs into specifications, ensuring high-quality system solutions.

Preferred qualifications include experience in human services or child support enforcement, and familiarity with SQL and project management tools like Azure DevOps. The position offers a hybrid work model and comprehensive health benefits.

Qualifications

• Minimum of 2 years of experience as a Business Analyst, Systems Analyst, or similar role.
• Experience developing use cases, process flows, and screen designs.
• Understanding of SDLC methodologies.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Collaborate with stakeholders to elicit, validate, and prioritize business needs.
• Design system functionality, including user interfaces and processes.

Skills

Requirements gathering

System design

Analytical skills

Communication skills

Proficiency with Microsoft 365 tools

Education

Bachelor’s degree or equivalent experience

Tools

Visual Studio

Azure DevOps

SQL

Job description

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Business Analyst provides critical functional and analytical support across requirements gathering, system design, and testing activities. The role partners with business stakeholders and technical teams to translate needs into clear specifications, ensuring high‑quality system solutions that meet business goals. The Business Analyst also contributes to documentation, reporting, and continuous improvement of system processes.

Key Responsibilities

• Gather, analyze, and document business and functional requirements, translating them into detailed system specifications
• Collaborate with stakeholders to elicit, validate, and prioritize business needs
• Perform system analysis activities in support of project objectives and timelines
• Design system functionality, including user interfaces, batch processes, and system interfaces
• Develop and maintain documentation for system processes, procedures, and deliverables
• Ensure system documentation and updates conform to DHSS, Conduent, and project standards
• Create screen prototypes, workflow diagrams, and process flow documentation
• Define business rules and develop decision tables
• Design, develop, modify, and execute test cases and scenarios; document results
• Generate reports to monitor quality, productivity, and operational efficiency
• Conduct root cause analysis and assess downstream impacts
• Facilitate and lead design discussions with stakeholders
• Support user training activities as needed

Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 2 years of experience as a Business Analyst, Systems Analyst, or similar role
• Experience developing use cases, process flows, and screen designs
• Experience in system testing including test scripts
• Understanding of SDLC methodologies
• Strong written communication skills across business and technical teams
• Proficiency with Microsoft 365 tools

Preferred Qualifications

• Experience in human services or child support enforcement
• Familiarity with Visual Studio, Azure DevOps, or TFS
• Working knowledge of SQL

Benefits

Hybrid work model allows you to work from home part of the week and spend time onsite to collaborate with teammates.

Health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

Retirement savings support as you prepare for the future.

Employee discounts on a wide range of merchandise, services, travel, and more.

Career growth opportunities across a global portfolio of businesses.

Paid training and learning platforms available throughout your career.

Paid time off packages designed for you to enjoy your life away from work.

Award‑winning work environment and recognition for diversity efforts.

Compensation

Estimated salary range for this role is $60,638 – $78,750. Base pay, bonus or incentive, and other benefits may vary based on location, experience, and performance.

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For U.S. applicants: People with disabilities who need reasonable accommodation can request it by completing the form at the provided link and emailing it to [e-mail]. The ADAAA Accommodation Policy applies.