Business Operations Analyst I

Socket.dev; Whiteville (NC); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid time off

Great Work Environment

Job summary

Conduent is seeking a Business Operations Analyst I to support imaging operations by analyzing production data, preparing reports, and driving process improvements. You will work with operations leaders to improve efficiency, ensure data accuracy, and contribute to service delivery goals.

The role emphasizes data interpretation, reporting, and cross-functional collaboration, with onsite work expectations and a broad benefits package for a diverse workforce.

Qualifications

• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Experience preparing reports, tracking performance metrics, and supporting operational improvements.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Strong organizational and time management skills with the ability to manage multiple priorities.

Responsibilities

• Collect, analyze, and report on operational metrics, productivity, quality, and service performance.
• Prepare recurring and ad hoc reports to support management decision-making and client reporting requirements.
• Monitor workflow trends and operational performance to identify opportunities for process improvement and increased efficiency.
• Assist with the development, documentation, and maintenance of operational procedures and workflows.
• Research and resolve operational issues by gathering data, identifying root causes, and recommending solutions.
• Support implementation of operational initiatives, process enhancements, and system updates.
• Maintain and validate operational data to ensure accuracy and completeness.
• Partner with operations leaders and support teams to achieve productivity, quality, and service level objectives.
• Participate in operational reviews and planning activities, providing analytical support and recommendations.
• Conduct audits and quality reviews to ensure adherence to established processes and procedures.

Skills

Analytical thinking

Problem-solving

Microsoft Excel

Data interpretation

Reporting experience

Communication skills

Time management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Business Operations Analyst I

Are you a skilled problem-solver with a passion for improving business operations?

Are you passionate about using data to drive business decisions and improve outcomes?

About the Role

Position Summary

The Business Operations Analyst supports document imaging operations by analyzing production data, monitoring operational performance, preparing reports, and assisting with process improvement initiatives. This role works closely with operations management and internal stakeholders to support service delivery, improve efficiency, and ensure operational goals are achieved.

Responsibilities

• Collect, analyze, and report on operational metrics, productivity, quality, and service performance.

• Prepare recurring and ad hoc reports to support management decision-making and client reporting requirements.

• Monitor workflow trends and operational performance to identify opportunities for process improvement and increased efficiency.

• Assist with the development, documentation, and maintenance of operational procedures and workflows.

• Research and resolve operational issues by gathering data, identifying root causes, and recommending solutions.

• Support implementation of operational initiatives, process enhancements, and system updates.

• Maintain and validate operational data to ensure accuracy and completeness.

• Partner with operations leaders and support teams to achieve productivity, quality, and service level objectives.

• Participate in operational reviews and planning activities, providing analytical support and recommendations.

• Conduct audits and quality reviews to ensure adherence to established processes and procedures.

Requirements

• 1-3 years of experience in business operations, reporting, production support, document imaging, records management, workflow administration, or a related operational environment.

• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.

• Experience preparing reports, tracking performance metrics, and supporting operational improvements.

• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.

• Strong organizational and time management skills with the ability to manage multiple priorities.

• Effective verbal and written communication skills.

• Strong attention to detail and commitment to quality and accuracy.

• Ability to work independently and collaboratively in a team-oriented environment.

• Ability to learn new systems, processes, and technologies quickly.

Preferred Qualifications

• Experience supporting document imaging, document processing, records management, mailroom operations, or other transaction processing environments.

• Experience with production reporting, workflow monitoring, quality control, or continuous improvement initiatives.

• Experience working in a service delivery environment.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Onsite

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $50k-53k.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the \"Submit\" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.