IT Process Analyst & Dashboard Specialist

Compunnel, Inc.; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a Business Analyst in Louisville, Kentucky, to enhance process efficiency and bridge business needs with technical solutions. Candidates should have 3–5 years of technical experience, proficiency in Microsoft Office Suite, and a passion for enhancing consumer experiences. This role involves creating dashboards, facilitating compliance, and collaborating with stakeholders to ensure effective data management.

Qualifications

• 3–5 years of technical experience.
• Experience in problem analysis and process documentation.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Develop and implement procedural documentation for IT processes.
• Identify and analyze performance measures and metrics for IT functions and services.
• Create and maintain dashboards and balanced scorecards to monitor performance.
• Participate in compliance validation and improvement initiatives.
• Collaborate with stakeholders to align business requirements with technical solutions.

Skills

Technical experience

Problem analysis

Process documentation

Microsoft Office Suite

Analytical skills

Tools

SQL

Job description

A technology solutions provider is seeking a Business Analyst in Louisville, Kentucky, to enhance process efficiency and bridge business needs with technical solutions. Candidates should have 3–5 years of technical experience, proficiency in Microsoft Office Suite, and a passion for enhancing consumer experiences. This role involves creating dashboards, facilitating compliance, and collaborating with stakeholders to ensure effective data management.