Business Analyst

Aquent (United States); Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Aquent is seeking a Business Analyst to join our team supporting a premier captive finance and automotive financial services client. In this role, you will represent and advocate for business process development with a primary focus on the collections domain.

You will lead and deliver small to medium-sized business initiatives, streamline operational workflows, and support field operations. This will be onsite 4 days per week at our client’s office in Torrance.

Qualifications

• Bachelors degree in business administration or a related field.
• 0 years of professional experience for recent graduates.
• Interest in captive finance, automotive finance, or banking/financial services preferred.
• Proficiency with MS Office; experience using AI tools (e.g., Copilot) to research issues and improve productivity.

Responsibilities

• Field & Inbox Operations Support: be the first contact for field inquiries and manage inbox requests.
• Issue Resolution: research operational, procedural, and system issues with stakeholders and vendors.
• Business Analysis & Requirements: develop business requirements and project deliverables for small to mid-sized initiatives.
• Process Mapping: research and update process flows to drive continuous improvement in Collections Operations.
• User Acceptance Testing (UAT): create and execute UAT plans and test scripts for system/process enhancements.
• Vendor & Financial Support: process and reconcile monthly vendor invoices accurately and on time.
• Special Projects: assist with continuous improvement initiatives across the business unit.

Skills

Business Analysis

Requirements Gathering

Process Mapping

UAT Planning

Vendor Invoicing

Communication

MS Office

AI Tool Usage

Education

Bachelors degree in Business Administration or related field

Tools

Microsoft Office Suite

Microsoft Copilot

Job description

Aquent is seeking a Business Analyst to join our team supporting a premier captive finance and automotive financial services client. In this role, you will represent and advocate for business process development with a primary focus on the collections domain. You will lead and deliver small to medium-sized business initiatives, streamline operational workflows, and support field operations. This will be onsite 4 days per week at our client’s office in Torrance.

Key Responsibilities

• Field & Inbox Operations Support: Serve as the first point of contact for field office inquiries; manage, prioritize, and resolve inbox requests within established service expectations.
• Issue Resolution: Research and analyze operational, procedural, and system-related issues by collaborating with internal stakeholders, technical staff, and third-party vendors.
• Business Analysis & Requirements: Develop business requirements, process documentation, and project deliverables for small to medium-sized initiatives.
• Process Mapping: Research, map, and update business process flows to drive continuous improvement within Collections Operations.
• User Acceptance Testing (UAT): Create, document, and execute UAT plans, test cases, and scripts for system and process enhancements.
• Vendor & Financial Support: Process and reconcile monthly vendor invoices accurately and on time.
• Special Projects: Assist with continuous improvement initiatives and key operational projects across the business unit.

Qualifications & Experience

• Education: Bachelor’s degree required (Business Administration or related field preferred).
• Experience: Recent college graduate or 0–1 year of professional experience.
• Domain Knowledge: Previous experience or strong interest in captive finance, automotive finance, or banking/financial services is highly preferred.
• Technical Skills:
  • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
  • Hands-on experience using Microsoft Copilot (or similar AI tools) to research complex issues, improve productivity, and identify innovative solutions.
• Soft Skills: Exceptional written and verbal communication skills, high attention to detail, and the ability to prioritize tasks efficiently in a fast-paced environment.