Business Analyst

CU*Answers; Grand Rapids (MI); On-site; USD 68,000 - 86,000; Full time

Job summary

CU*Answers is seeking a Business Analyst to join the Custom Programming team in Grand Rapids. The role involves reviewing project requirements, mapping vendor files to CU*BASE data, validating files, and assisting with client communication.

You will help keep projects on schedule and ensure all stakeholders are informed. Ideal candidates will have strong verbal and written communication, experience with CU*BASE, and the ability to manage multiple projects with high accuracy.

Qualifications

• High school diploma or equivalent required.
• Two-year degree in business-related field preferred or equivalent experience.
• Excellent verbal and written communication skills.
• Experience with CU*Answers CU*BASE system required.
• Strong attention to detail and problem-solving ability.
• Ability to work independently and manage projects with minimal supervision.
• Discretion when handling confidential data.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Review project requirements and map vendor files with CU*BASE data.
• Validate data files and perform file analysis using vendor layouts.
• Provide project management support and communicate timelines to vendors and CU*Answers team.
• Follow Programming Standards and Guidelines.
• Research and resolve questions from Client Service Representatives and staff.
• Coordinate with third-party vendors to align expectations and deliverables.
• Contribute positively to the Programming Team and complete tasks to meet objectives.

Skills

Verbal communication

Written communication

Software learning

CU*BASE familiarity

Attention to detail

Project management

Discretion with data

Organizational skills

Education

High School diploma or equivalent

Associate degree in business or related field

Tools

CU*BASE system

Job description

POSITION SUMMARY

The Business Analyst is responsible for working with the Custom Programming team to review project requirements, map vendor files with CU*BASE data, validate data files, project management, and assist with client communication.

Essential Job Functions

• Perform file analysis using vendor file layouts.
• Perform file validation.
• Project management which includes communicating with the vendor, credit union, and CU*Answers team members. Ensure the project stays on schedule and communicate timeline constraints or changes to all parties.
• Follow standards as outlined in the Programming Standards and Guidelines documentation.
• Research problems and questions from Client Service Representatives, Operations personnel, or credit union staff.
• Communicate with third-party vendors (ATM processors, insurance companies, credit bureaus, etc.) regarding project to determine expectations.
• Maintain a positive contribution as a member of the Programming Team and complete all tasks assigned by management to meet team objectives.

Job Qualifications

• High School graduate or equivalent is required.
• Two-year degree in business-related field or equivalent work-related experience is preferred.
• Excellent verbal and written communication skills.
• Experience and comfort working with computer software; ability to learn and explore new software independently. Experience with the CU*Answers CU*BASE system is required.
• Thoroughness, excellent attention to detail, and good problem-solving skills.
• Ability to work independently and manage projects with minimal supervision.
• Ability to use discretion when dealing with sensitive or confidential data.
• Excellent organizational skills; ability to manage multiple projects simultaneously; ability to effectively handle rapidly-changing priorities and meet deadlines.

Requirements

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

NOTICE

This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.

CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.