Business Analyst

ELGA Credit Union; Grand Blanc (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

ELGA Credit Union seeks a Business Analyst to participate in and/or manage complex corporate initiatives and to drive improvements through technology. The role analyzes processes, translates user needs into requirements, and supports IT procedures and audit documentation.

Two to five years in the credit union sector is desirable; a bachelor’s degree is preferred, with an associate’s degree or equivalent experience acceptable. Strong communication and project-based collaboration are essential.

Qualifications

• Two to five years of credit union industry experience.
• Bachelor degree preferred; associates degree required or equivalent work experience.
• Experience with formal analysis methodologies and producing requirement specifications.
• Awareness of how technology can add value to the organization.
• Track record of improving business processes and data design.

Responsibilities

• Participate in and/or manage complex corporate initiatives.
• Analyze opportunities for process improvements and implement new products/services.
• Supervise analysis of business processes and recommend enhancements using technology.
• Assist with maintenance of IT procedures, network security policies, and audit support documentation.
• Translate user needs into requirements and elicit requirements via interviews and document analysis.
• Extract and analyze member data to inform electronic delivery product decisions.

Skills

Formal analysis methods

Requirements specification

Project-based work

Interpersonal communication

Education

Bachelor degree preferred

Associates degree or equivalent experience

Job description

Classification: Exempt

Role

Business analyst will participate and/or manage complex corporate initiatives; manage the implementation of new credit union products and services as required and analyze various opportunities for process improvements.

Essential Functions & Responsibilities

• 30% - Ensure corporate projects assigned meet the defined benefits and implementation guidelines developed.
• 20% - Supervise the analysis of business processes and make recommendations to enhance or streamline such systems through the use of new of existing technology.
• 10% - Assist with the maintenance of the Information Technology procedures, network security policies, eCommerce policies, and audit support documentation.
• 20% - Examine the technological facets of all current products and services and recommend enhancements as necessary.
• 15% - Translate user needs into requirements and specifications. Elicit requirements using interviews, document analysis, creating standard templates for this and associated application analysis.
• 5% - Extract and analyze member data to assist with electronic delivery product development decisions and member satisfaction.

Performance Measurements

• 1. To take full responsibility for your own success with no excuses and add comments to Performance Pro on a weekly basis
• 2. Excellent communication skills both verbal and written as well as listening with the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• 3. Serves as conduit between the internal users and the technology staff to ensure enhancements and new products meet expectations. Performs testing of new technology and upgrades.
• 4. Proactively research new technologies within the financial institution industry that may improve or compliment the credit union's existing internet based systems.
• 5. Manage corporate projects/assignments and effectively meet agreed upon deadlines.
• 6. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building

Knowledge and Skills

• Experience: Two years to five years of similar or related experience in the credit union industry.
• Education: Bachelor degree preferred. Associates degree required or equivalent work experience.
• Interpersonal Skills: Experience using formal analysis methodologies and producing requirement specifications. Evidence of working a project based environment. Awareness of how technology can add value to the organization.
• Other Skills: A track record of improving business processes, data design and a willingness to learn new skills within the technology field.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.