Quality Control Analyst/Engineer

CU*Answers; Grand Rapids (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

CU*Answers is seeking a Software Quality Assurance Analyst/Engineer to test, troubleshoot, and improve software used by credit unions nationwide. Financial services experience, especially lending, is highly valued, along with a strong eye for accuracy and problem-solving.

The role involves manual testing, collaboration with developers, and contributing to testing documentation and release support. Prior testing or auditing background is a plus.

Qualifications

• 1+ year of financial services experience, especially lending.
• Experience with quality control, auditing, compliance reviews, or software testing.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent attention to detail and communication.

Responsibilities

• Test new software features and updates for accuracy and reliability.
• Identify, investigate, and document software issues.
• Perform manual testing and assist with automated testing processes.
• Collaborate with developers and product teams to troubleshoot problems and improve functionality.
• Review testing results, identify discrepancies, and recommend improvements.
• Support software releases and maintain testing documentation.

Job description

Description

Do you have experience in banking, credit unions, or lending and an eye for catching mistakes? CU*Answers is looking for a Software Quality Assurance Analyst / Engineer to help test, troubleshoot, and improve the software used by credit unions nationwide. We're especially interested in candidates with financial services experience, particularly lending, who understand the importance of accuracy, quality control, and problem-solving. Previous software testing experience is a plus, but we're also interested in professionals with backgrounds in financial operations, auditing, compliance, or quality review.

What You'll Do

• Test new software features, updates, and enhancements to ensure accuracy and reliability.
• Identify, investigate, and document software issues.
• Perform manual testing and assist with automated testing processes.
• Work with developers and product teams to troubleshoot problems and improve software functionality.
• Review testing results, identify discrepancies, and recommend improvements.
• Support software releases and maintain accurate testing documentation.

What You Bring

• At least one year of financial services experience, particularly in lending, is strongly preferred.
• Experience with quality control, auditing, compliance reviews, process verification, or software testing is highly valued.
• Understanding of banking operations, financial transactions, or lending processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent attention to detail and communication skills.
• Ability to learn new technology and work independently or collaboratively.
• Associate degree in IT or equivalent relevant work experience.

Additional Skills That Are a Plus

Experience with manual or automated software testing, tools such as Katalon Studio or Selenium, or scripting languages like Python, JavaScript, or Groovy is beneficial. Familiarity with IBM iSeries systems or software development processes is also valuable but not required.

Why Join CU*Answers?

You'll be part of a collaborative team helping improve technology that credit unions rely on every day. Whether your background is in financial services, quality control, or software testing, this is an opportunity to apply your knowledge, develop technical skills, and contribute to meaningful projects.

Requirements

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.

CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.