Business Analyst

Brooksource; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive medical, dental, vision

401k with company match

Paid time off and holidays

Job summary

Brooksource is seeking a Junior Business Analyst to join our Technology team in Cincinnati, hybrid work. The role involves working with external customers, gathering business requirements, documenting processes, and helping translate discovery outcomes into actionable specifications.

You will design and facilitate customer discovery sessions, map processes, and assist with testing and validation. The ideal candidate has strong communication, analytical, and organizational skills, and is eager to

Qualifications

• Must have strong analytical, communication and problem-solving skills.
• Excellent written and verbal communication with non-technical audiences.
• Strong customer presence and interpersonal skills for external customers.
• Detail-oriented with ability to manage requirements, decisions and follow-ups.
• Comfortable asking thoughtful questions and challenging assumptions.
• Able to collaborate across departments and with various stakeholders.
• Willing to learn new technologies, systems, and processes.
• Open to occasional travel for customer meetings and sessions.
• Genuine desire to grow in a technology-focused role.

Responsibilities

• Meet with stakeholders and customers to understand business needs and goals.
• Document requirements, processes, workflows, decisions and success criteria.
• Create user stories, acceptance criteria and process maps.

Skills

Analytical thinking

Communication skills

Customer presence

Detail oriented

Questioning curiosity

Collaboration

Learning new technologies

Travel willingness

Growth mindset

Education

Bachelor's degree

Tools

CRM

ERP

Project management tools

Job description

Cincinnati, OH (Cincinnati area) Hybrid

We’re looking for a curious, analytical, and detail-oriented Junior Business Analyst to join our Technology team. This is a great opportunity for someone early in their career—or someone currently working in business, marketing, operations, a customer-facing role, or a similar field who wants to transition into technology.

What we’re looking for is someone who naturally asks questions, enjoys figuring out how things work, communicates exceptionally well with people, and has the curiosity to keep digging until they understand the problem. This role will work directly with external customers, so strong communication skills, professionalism, and customer presence are especially important.

This position includes light travel to support customer meetings, discovery sessions, workshops, and other project activities.

Key Responsibilities

• Customer & business discovery: Meet with internal stakeholders and external customers to understand business needs, challenges, goals, and opportunities. Ask thoughtful questions to get beyond the initial request and understand the real business problem.
• Requirements & documentation: Gather, organize, and document business requirements, processes, workflows, decisions, and success criteria. Translate business needs into clear information that technical teams can use.
• User stories & process mapping: Help create user stories, acceptance criteria, process flows, and other project documentation that clearly communicates what needs to be delivered and why.
• Workshop design & facilitation: Working alongside other resources, help design and facilitate customer discovery sessions and workshops. Develop agendas, activities, questions, exercises, and supporting materials based on the goals and desired outcomes of the session.
• Workshop outcomes: Capture customer pain points, business processes, requirements, priorities, decisions, assumptions, open questions, action items, and next steps. Organize findings into clear documentation that can be used by both the customer and project team.
• Solution collaboration: Work with Business Analysts, Product Managers, Project Managers, developers, technical resources, and other team members to translate discovery outcomes into requirements, solution concepts, process improvements, and project recommendations.
• Testing & validation: Participate in testing new features and solutions to ensure requirements have been met and the solution works as expected. Help coordinate and document user acceptance testing when appropriate.
• Process improvement: Look for opportunities to improve, simplify, or automate existing business processes.
• AI & emerging technology: Explore how AI, automation, and emerging technologies could help solve customer and business problems. Stay curious about new capabilities and how they could be practically applied.
• Customer experience: Build strong relationships with customers and help create a positive, professional BERPL Tech experience throughout discovery and delivery.
• Project support & follow-through: Participate in project meetings, discovery sessions, solution reviews, and other project activities. Help ensure questions, decisions, requirements, and next steps don't fall through the cracks.

Must-Haves

• Strong analytical, critical-thinking, and problem-solving skills with a natural curiosity about how businesses, processes, and technology work.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Strong customer presence and interpersonal skills, with the confidence and professionalism to work directly with external customers.
• Detail-oriented and organized, with the ability to manage requirements, conversations, decisions, action items, and follow-ups.
• Comfortable asking thoughtful questions, respectfully challenging assumptions, and digging deeper to understand the underlying business need.
• Ability to collaborate effectively across different personalities, departments, customers, and areas of technical expertise.
• Comfortable learning new technologies, systems, tools, and business processes.
• Willingness to participate in and grow into facilitating customer meetings, discovery sessions, and workshops.
• Ability to travel occasionally for customer meetings, workshops, discovery sessions, and other project activities.
• A genuine desire to learn and grow within a technology-focused role.

Preferred

• Experience in business, marketing, operations, customer service, project coordination, technology, consulting, or another customer-facing or analytical role.
• Bachelor's degree or equivalent professional experience.
• Interest in or hands-on experience with AI, automation, and emerging technologies.
• Exposure to business analysis activities such as requirements gathering, process mapping, data analysis, or user acceptance testing.
• Experience participating in or facilitating meetings, workshops, presentations, or customer discovery sessions.
• Familiarity with business technology such as CRM, ERP, project management, or other enterprise systems.

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.