Business System Analyst

Brooksource; North Chicago (IL); On-site; USD 82,656 - 89,544; Full time

Benefits offered by this job

401(k) Matching Plan

6 Paid Holidays

Health Savings Account

Employee Assistance Program

Job summary

A prominent IT services provider seeks a Business Systems Analyst (Associate Product Owner) to drive AI-enabled automation across IT processes. The role involves analyzing workflows, gathering requirements, and collaborating with cross-functional teams to design solutions. Ideal candidates have 5+ years' experience in systems analysis with strong analytical abilities and experience in Agile environments. The position offers competitive compensation and the opportunity to contribute to innovative automation initiatives.

Qualifications

• Bachelor's degree plus 5+ years of experience in Business Systems Analysis.
• Proven experience gathering requirements and supporting IT implementations.
• Strong analytical and documentation skills.

Responsibilities

• Analyze existing workflows for automation opportunities.
• Interview stakeholders to uncover requirements.
• Map processes and define solutions for automation.

Skills

Business Systems Analysis

Stakeholder Interviewing

Agile Methodologies

Process Improvement

Documentation

Education

Bachelor's degree

Tools

ServiceNow

Job description

Business Systems Analyst (Associate Product Owner)

Reports to/Team Dynamic: Product Manager

Rate: $60-65

About the Role

Our client is seeking a Business Systems Analyst (Associate Product Owner) to help drive the next phase of AI-enabled automation across the enterprise. This role will focus on designing and implementing AI-powered agents that automate internal IT and infrastructure processes, reduce manual effort, and improve operational efficiency.

Working closely with Product Managers, developers, and service owners, this individual will analyze current-state processes, identify automation opportunities, and help translate those opportunities into clear requirements and solutions delivered by the engineering team.

This role sits within a highly innovative team that is actively leveraging AI technologies to reimagine how work gets done. The ideal candidate should be working towards the Product Owner role, and lead with curiosity, think analytically, and be comfortable navigating ambiguity while helping teams uncover opportunities to automate complex workflows.

What You’ll Do

• Analyze existing IT and infrastructure workflows to identify opportunities where AI agents and automation can reduce manual effort and operational cost.
• Interview stakeholders, service owners, and technical teams to uncover process details, dependencies, and edge cases that may impact automation initiatives.
• Map current-state processes and help define future-state solutions that enable scalable automation.
• Translate business and operational needs into detailed requirements, product documentation, and user stories for development teams.
• As a BSA/Associate Product Owner, Partner with Product Managers and developers to ensure proposed solutions align with technical capabilities and organizational priorities.
• Help quantify the expected value of automation initiatives by estimating time savings, efficiency improvements, and cost reductions.
• Work closely with product leadership, developers, DevOps teams, and service owners to design and deliver AI-driven solutions.
• Support product discovery and planning activities while contributing insights on process improvements and automation opportunities.
• Participate in testing activities, including user acceptance testing (UAT), to ensure delivered solutions meet business requirements and perform as expected.
• Validate automation workflows and edge cases to ensure reliability and effectiveness before production release.
• Leverage AI-enabled tools to accelerate documentation, requirement creation, and solution planning.
• Remain adaptable to evolving technologies and actively explore ways AI can enhance productivity and system capabilities.

Qualifications

Required

• Bachelor’s degree plus 5+ years of experience in Business Systems Analysis, Business Analysis, or related roles supporting technology initiatives.
• Proven experience gathering requirements and supporting IT or systems implementation projects.
• Strong ability to analyze and document business processes, identify inefficiencies, and recommend improvements.
• Experience collaborating with cross-functional technical teams in Agile environments.
• Demonstrated ability to interview stakeholders and uncover hidden requirements or edge cases within complex workflows.
• Strong written and verbal communication skills with the ability to translate technical and business needs clearly.
• Experience working with Agile/Scrum teams, including writing user stories and supporting backlog refinement.

Preferred

• Experience supporting automation, workflow optimization, or AI-related initiatives.
• Exposure to IT infrastructure, DevOps processes, or enterprise service management environments (e.g., ServiceNow).
• Comfort leveraging AI tools to support documentation, analysis, or workflow design.

Why Join Us?

• Relationship Driven Process to Find Your Best Fit
• Regular Meetings to Ensure Quality in Your Engagement
• 401(k) Matching Plan
• 6 Paid Holidays

How to Apply

Straightforward, easy one-click apply.

About Us

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.

We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.

EEO Statement

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.