Business Analyst

UST; Chicago (IL); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Job summary

UST is seeking a Lead Business Analyst to own the business analysis workstream at client sites, bridging business stakeholders and delivery teams while guiding a team of analysts across engagements.

You will lead elicitation workshops, document requirements, validate solutions, manage backlogs, support UAT, and ensure governance and regulatory compliance, including HIPAA where applicable.

Qualifications

• Bachelor's degree in Business/CS/Engineering or related discipline; MBA is an advantage.
• CBAP/CCBA/PMI-PBA/CSPO or similar certification is preferred.
• Extensive experience leading analysis workstreams or small BA teams.

Responsibilities

• Lead requirement elicitation workshops with client stakeholders and SMEs.
• Author and maintain BRDs, functional specs, user stories, and acceptance criteria.
• Analyze processes, identify gaps, and recommend improvements.
• Partner with architects and development teams to ensure solutions meet business needs.
• Own backlog grooming, prioritization, and traceability from requirements to delivery.
• Support UAT planning, test scenario definition, and defect triage with business users.
• Mentor junior BAs and ensure documentation standards are met.
• Present analyses and options to senior stakeholders and manage expectations.
• Ensure governance, data security and regulatory compliance (HIPAA/PHI where applicable).

Skills

Requirement elicitation

Documentation

Stakeholder management

Agile/Scrum

Mentoring

Education

Bachelor's degree in Business/CS/Engineering

MBA (advantage)

CBAP/CCBA/PMI-PBA/CSPO (preferred)

Tools

Jira

Azure DevOps

Confluence

Tableau

Power BI

SQL

Job description

Business Analyst

The Role

The Lead Business Analyst owns the business analysis workstream at the client site, acting as the bridge between business stakeholders and delivery teams. The role leads requirement elicitation, documentation and validation, drives solution alignment with business objectives, and provides guidance to a team of business analysts across the engagement.

What You'll Do

• Lead requirement elicitation workshops with client business stakeholders, product owners and SMEs.
• Author and maintain business requirement documents, functional specifications, user stories and acceptance criteria.
• Analyze existing business processes, identify gaps and recommend process or system improvements.
• Partner with architects and development teams to ensure solutions meet documented business needs.
• Own backlog grooming, prioritization and traceability of requirements through to delivery.
• Support UAT planning, test scenario definition and defect triage with business users.
• Guide, review and mentor junior business analysts; enforce documentation and quality standards.
• Present analysis, options and recommendations to senior client stakeholders and manage expectations.
• Ensure compliance with client governance, data security and regulatory standards (including HIPAA/PHI where applicable).

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• Bachelor's degree in Business, Computer Science, Engineering or a related discipline; MBA is an advantage.
• 6-9 years of experience in business analysis, including leading analysis workstreams or small BA teams.
• Strong expertise in requirement gathering, process mapping, gap analysis and documentation.
• Hands-on experience with Agile/Scrum delivery and tools such as Jira, Azure DevOps and Confluence.
• Working knowledge of SQL and the ability to perform independent data validation and analysis.
• Excellent written and verbal communication, facilitation and stakeholder management skills.
• Must be authorized to work in the USA and available to work from the client location.
• Preferred / Value-Add Certification such as CBAP, CCBA, PMI-PBA or Certified Scrum Product Owner.
• Exposure to US healthcare / payer domain processes (claims, membership, provider, care management).
• Familiarity with visualization tools (Tableau, Power BI) for business reporting.

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote - US

Compensation Range: $80,000-$120,000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short-and-long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.