Business Process Analyst

UST; Bellevue (WA); On-site; USD 102,000 - 153,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental and vision insurance

Life insurance

AD&D insurance

Short-term & long-term disability

HSA

FSA for healthcare

Job summary

UST is seeking an experienced Business Process Analyst with a strong business continuity background to conduct BIAs, perform risk assessments, and guide components of the Business Continuity Plan (BCP).

You will lead BIAs across multiple units, identify critical functions and dependencies, and craft BCP framework components for long-term maintenance. Collaboration with project teams and clear risk reporting are essential for success.

Qualifications

• 5+ years of experience as a Business Process Analyst, Business Continuity Analyst, or similar role.
• Hands-on BIAs and RTO/RPO metrics experience.
• Operational risk assessments with threat/vulnerability scoring.
• Contributing to Business Continuity Plan development.

Responsibilities

• Conduct BIAs across in-scope units using interviews and workshops.
• Identify critical functions, dependencies, and IT/vendor risks.
• Draft BCP framework components and templates for long-term maintenance.
• Review continuity materials to identify gaps and advise on best practices.
• Partner with the Project Manager and provide status updates on risks.
• Perform end-to-end risk assessment of threats and single points of failure.
• Score and prioritize risks using a likelihood/impact matrix.

Skills

Business Analysis

Google Docs

Google Workspace

Workshop Facilitation

Compliance Management

Microsoft Azure

Job description

Role description

Business Process Analyst

The Role

UST is searching for an experienced Business Process Analyst with a strong business continuity background to conduct Business Impact Analyses (BIAs), perform a risk assessment, and provide practical guidance on the components of Business Continuity Plan (BCP).

What You'll Do

• Business Impact Analysis (BIA)
• Plan and conduct BIAs across in-scope business units using interviews, facilitated workshops, and/or questionnaires, while minimizing disruption to operations.
• Identify critical business functions, upstream/downstream process dependencies, and supporting IT system and vendor dependencies.
• BCP Framework & Advisory
• Draft BCP framework components and templates in Google Docs/Sheets, structured for long-term ease of maintenance and version control.
• Review existing continuity materials to identify gaps and advise on industry best practices, governance, and program maturity.
• Collaboration & Reporting
• Partner with the Project Manager and workstream leads; provide regular status updates on progress, risks, and open items.
• Risk Assessment
• Perform an end-to-end assessment of potential threats, vulnerabilities, and single points of failure.
• Score and prioritize risks using a defined likelihood/impact methodology and risk matrix.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required Qualifications

• 5+ years of experience as a Business Process Analyst, Business Continuity Analyst, or in a similar role within enterprise environments.
• Demonstrated hands-on experience conducting Business Impact Analyses and defining RTO/RPO metrics.
• Demonstrated experience performing operational risk assessments, including threat/vulnerability identification and risk scoring.
• Experience contributing to Business Continuity Plan development.
• Strong workshop facilitation and stakeholder interview skills, with the ability to work across business and IT teams.
• Excellent written communication skills; able to produce clear, executive-ready documentation.
• Proficiency with Google Workspace (Docs, Sheets).

Preferred Qualifications:

• Professional certifications (CBCP, MBCI, AMBCI, ISO 22301 Lead Implementer/Auditor) or familiarity with frameworks such as ISO 22301, NIST SP 800-34, and DRII Professional Practices.
• Experience in travel, hospitality, retail, or contact center environments.
• Exposure to cloud (e.g., Azure) infrastructure resiliency and data center operations.

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Washington

Compensation Range: $102,000-$153,000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.
• They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.
• They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
• Benefits offerings vary in Puerto Rico.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Skills

• Business Analysis
• Google Docs
• Google Workspace
• Workshop Facilitation
• Compliance Management
• Microsoft Azure

Benefits

Compensation range: $ 102,000.00 to 153,000.00 per year