Business Analyst

Seneca Resources; Austin (TX); On-site; USD 61,992 - 68,880; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) retirement plans

Job summary

A staffing and consulting firm is looking for a Business Analyst in Austin, TX. The role involves enhancing RMA processes in a semiconductor environment, collaborating with various teams, and requires 3-5 years of experience. Candidates must have strong knowledge of SAP and Salesforce, alongside excellent analytical and communication skills. Competitive pay and other benefits are offered in this contract position.

Qualifications

• 3-5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry.
• Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management.
• Experience working with global teams and multi-site operations.

Responsibilities

• Analyze and document RMA workflows specific to semiconductor product returns.
• Collaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT.
• Act as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systems.
• Translate business needs into functional and technical requirements.
• Execute configuration, testing, and deployment of system updates related to RMA.

Skills

SAP

Salesforce

Analytical skills

Communication skills

Stakeholder engagement

Process mapping tools

Data analysis

Education

Bachelors degree in Engineering, Business, Supply Chain, or Information Systems

Tools

Visio

Lucidchart

Excel

Power BI

Job description

Overview

This range is provided by Seneca Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $45.00/hr - $50.00/hr

Position Title: Business Analyst

Location: Austin, TX

Position Status: Contract

Position Description

We are looking for a highly analytical and collaborative Business Process Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role bridges the gap between the RMA operations team, customer support, and IT, ensuring seamless integration and optimization of SAP and Salesforce platforms to support reverse logistics, warranty returns, and customer satisfaction.

Key Responsibilities

• Analyze and document RMA workflows specific to semiconductor product returns
• Collaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processes
• Act as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systems
• Translate business needs into functional and technical requirements for system enhancements and integrations
• Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
• Provide training and documentation to end-users and stakeholders on RMA tools and processes

Education & Experience

• Bachelors degree in Engineering, Business, Supply Chain, or Information Systems
• 3-5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
• Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management

Required Qualifications

• Strong working knowledge of SAP and Salesforce
• Excellent analytical, communication, and stakeholder engagement skills
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.)
• Proficiency in Word, Excel, Power Point
• Experience working with global teams and multi-site operations

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Additional job details

• Seniority level: Associate
• Employment type: Contract
• Job function: Research, Analyst, and Information Technology
• Industries: IT Services and IT Consulting

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