System Analyst

Insight Global; Santa Clara (CA); On-site; USD 88,166 - 96,432; Full time

Job summary

A leading consulting firm is seeking a detail-oriented Business Systems Analyst for a 6-month contract in Santa Clara, CA. This role focuses on managing entitlement modifications, ensuring data integrity, and conducting user acceptance testing. The ideal candidate will have a Bachelor's degree, 2+ years of operations experience, and strong skills in SAP and Microsoft Office. The position offers competitive hourly pay ranging from $64 to $70.

Qualifications

• 2+ years of experience in operations.
• Familiarity with SAP and Salesforce is a plus.
• Understanding of industry trends and technologies such as web services for EDI ordering.

Responsibilities

• Manage entitlement modifications including ownership transfers, contact updates.
• Ensure data integrity for software and support services.
• Generate and maintain operational reports and performance metrics.
• Conduct user acceptance testing for new product launches.
• Identify and implement process improvements.
• Handle EDI purchase order submissions and sales order bookings.
• Administer Non-For Resale entitlement processes.
• Fulfill software and support service orders.

Skills

Detail-oriented

Proactive

Excellent interpersonal skills

Problem-solving skills

Ability to multitask

Education

Bachelor’s degree in Business Operations, Finance, or Business IT

Tools

SAP

Salesforce

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

Insight Global provides the base pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$64.00/hr - $70.00/hr

Position: Business Systems Analyst

Duration: 6 month contract

Pay: $64-$70/hr.

We are seeking a detail-oriented and proactive Business Systems Analyst to join a dynamic team focused on entitlement management, order fulfillment, and operational excellence. This role is ideal for someone who thrives in fast-paced environments, enjoys cross-functional collaboration, and is passionate about improving systems and processes that support software and service delivery.

Responsibilities

• Manage entitlement modifications including ownership transfers, contract/term adjustments, contact updates, cancellations, and serial number changes across internal systems.
• Ensure data integrity for software and support services within applicable platforms.
• Generate and maintain operational reports, charts, and performance metrics.
• Conduct user acceptance testing (UAT) for new product and program launches.
• Identify and implement process and system improvements in collaboration with cross-functional teams.
• Handle EDI purchase order submissions and sales order bookings, resolving issues with partners as needed.
• Administer Not For Resale (NFR) and non-standard evaluation entitlement processes.
• Fulfill software and support service orders, including backlog management in SAP, entitlement generation, and timely customer delivery.

Qualifications

• Bachelor’s degree or equivalent experience in Business Operations, Finance, or Business IT.
• 2+ years of experience in operations; familiarity with SAP and Salesforce is a plus.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent interpersonal and problem-solving skills with the ability to multitask.
• Understanding of industry trends and technologies such as web services for EDI ordering.

Preferred Attributes

• Self-starter with strong social and influencing skills; able to work across teams and make independent decisions.
• Strong analytical capabilities and experience preparing management summaries.
• High attention to detail and ability to prioritize tasks in a fast-paced environment.
• Proactive, motivated, and flexible to meet business needs.
• Strong sense of ownership and accountability; clear and collaborative communicator.

Employment type

• Contract

Job function

• Business Development

Industries

• IT Services and IT Consulting

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