Business Analyst

Charter Communications; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Charter Communications, operating as Spectrum, seeks a Business Analyst for the Communication Desk in Austin, TX. You will monitor events, evaluate processes, and partner with stakeholders to deliver recommendations that enhance operational response and communication flow.

This role supports a 24/7 operation with on-call rotation and a 7:00 AM–3:30 PM CT Sun–Thu schedule. You will connect frontline activities to business objectives and drive continuous improvement across the organization.

Qualifications

• Bachelor's degree in business or related field or equivalent combination of education and experience.
• 2+ years of business analysis or related experience.

Responsibilities

• Collaborate with stakeholders to analyze business operations and propose solutions that support organizational goals.
• Evaluate organizational structure, policies and procedures to identify opportunities for enhanced processes and planning.
• Compile, interpret and present data to inform decisions regarding current and future operations.
• Create reports, charts, graphs and presentations that help shape new business strategies.
• Develop project estimates by identifying phases, personnel needs and associated costs.
• Assess external market trends and data sources to deliver actionable recommendations to management.
• Recommend improvements that may involve new technologies or alternative uses of existing technology.
• Support management of critical incidents from initial engagement through final resolution, including coordination of updates, documentation and follow-through across impacted teams.
• Provide concise, business-friendly communications to leadership and stakeholders regarding incident status, scope of impact, mitigation efforts and next steps.
• Participate in bridge calls, shift handoffs and cross-functional coordination efforts to maintain continuity during active operational events.
• Proactively support lower-priority operational workstreams when critical events are not active, including monitoring, email response coordination, frontline support and process guidance.

Skills

Prioritization

Organizational skills

Independent & collaborative work

Data analysis

Communication

Multi-project management

Education

Bachelor's degree in business or related field

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel in fast-paced environments where operational awareness and strategic thinking drive business outcomes? As a Business Analyst for the Communication Desk at Spectrum, you will monitor business-impacting events, evaluate processes, and partner with stakeholders to deliver recommendations that enhance operational response and communication flow. Your role is pivotal in connecting frontline activities to broader business objectives, ensuring critical issues are managed effectively and continuous improvement in daily operations supports executive leadership across the organization.

Working Conditions

• This position supports a 24/7/365 operation and requires flexibility to work varied hours, including participation in an on-call rotation to support business and operational priorities.
• The anticipated starting shift for this position is 7:00 AM to 3:30 PM CT Sun-Thurs; however, work schedule assignments may be adjusted based on business needs.

How You'll Make an Impact

• Collaborate with stakeholders to analyze business operations and propose solutions that support organizational goals
• Evaluate organizational structure, policies and procedures to identify opportunities for enhanced processes and planning
• Compile, interpret and present data to inform decisions regarding current and future operations
• Create reports, charts, graphs and presentations that help shape new business strategies
• Develop project estimates by identifying phases, personnel needs and associated costs
• Assess external market trends and data sources to deliver actionable recommendations to management
• Recommend improvements that may involve new technologies or alternative uses of existing technology
• Support management of critical incidents from initial engagement through final resolution, including coordination of updates, documentation and follow-through across impacted teams
• Provide concise, business-friendly communications to leadership and stakeholders regarding incident status, scope of impact, mitigation efforts and next steps
• Participate in bridge calls, shift handoffs and cross-functional coordination efforts to maintain continuity during active operational events
• Proactively support lower-priority operational workstreams when critical events are not active, including monitoring, email response coordination, frontline support and process guidance

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in business or related field or equivalent combination of education and experience

Experience

• 2+ years of business analysis or related experience

Skills

• Strong prioritization and organizational skills
• Ability to work independently and collaboratively within teams
• Capable of managing multiple projects and priorities simultaneously
• Proficient in analyzing and interpreting data
• Quickly identifies business opportunities and challenges
• Effective verbal and written communication with all levels of management

  Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

  A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

  Get to Know Us

  Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

  Grow Your Career Here

  We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.