Business Analyst

Tata Consultancy Services; Addison (TX); On-site; USD 80,000 - 128,000; Full time

Job summary

Tata Consultancy Services in Addison, Texas, seeks a Business Analyst to gather, analyze, and translate banking and customer servicing requirements for Salesforce implementations and enhancements. You will work with business stakeholders, Salesforce teams, architects and partners to ensure timely, high-quality delivery.

You will document user stories, data mappings, and process flows, support agile ceremonies, and ensure compliance with banking regulations and data governance.

Qualifications

• Bachelor of Computer Application degree.

Responsibilities

• Gather, analyze, and document business, functional, and technical requirements for Salesforce implementations and enhancements across banking products and customer servicing platforms.
• Act as a liaison between business stakeholders, Salesforce development teams, architects, QA teams, and external implementation partners to ensure successful project delivery.
• Translate complex banking business requirements into detailed user stories, process flows, data mappings, and functional specifications for Salesforce developers.
• Collaborate with Salesforce Administrators, Developers, and Solution Architects on customization, configuration, integrations, and workflow automation using Salesforce Sales Cloud, Service Cloud, and Financial Services Cloud.
• Analyze and document integrations between Salesforce and banking applications, including core banking systems, AML/KYC platforms, customer onboarding systems, and data warehouses.
• Support Agile delivery processes by participating in backlog grooming, sprint planning, UAT coordination, defect management, and release activities.
• Conduct impact analysis, gap assessments, and process optimization initiatives to improve operational efficiency, customer experience, and regulatory compliance.
• Ensure solutions comply with banking regulations, data governance standards, information security requirements, and enterprise architecture guidelines.
• Develop business process models, reports, dashboards, and KPI metrics to support business decision-making and Salesforce adoption.
• Prefer candidates with experience in banking, financial services, or fintech environments and strong knowledge of Salesforce platform capabilities, APIs, data migration, and system integration concepts.

Skills

Salesforce(SFDC)

Education

Bachelor of Computer Application

Job description

Job Description

• Gather, analyze, and document business, functional, and technical requirements for Salesforce implementations and enhancements across banking products and customer servicing platforms.
• Act as a liaison between business stakeholders, Salesforce development teams, architects, QA teams, and external implementation partners to ensure successful project delivery.
• Translate complex banking business requirements into detailed user stories, process flows, data mappings, and functional specifications for Salesforce developers.
• Collaborate with Salesforce Administrators, Developers, and Solution Architects on customization, configuration, integrations, and workflow automation using Salesforce Sales Cloud, Service Cloud, and Financial Services Cloud.
• Analyze and document integrations between Salesforce and banking applications, including core banking systems, AML/KYC platforms, customer onboarding systems, and data warehouses.
• Support Agile delivery processes by participating in backlog grooming, sprint planning, UAT coordination, defect management, and release activities.
• Conduct impact analysis, gap assessments, and process optimization initiatives to improve operational efficiency, customer experience, and regulatory compliance.
• Ensure solutions comply with banking regulations, data governance standards, information security requirements, and enterprise architecture guidelines.
• Develop business process models, reports, dashboards, and KPI metrics to support business decision-making and Salesforce adoption.
• Prefer candidates with experience in banking, financial services, or fintech environments and strong knowledge of Salesforce platform capabilities, APIs, data migration, and system integration concepts.

Salary: $80,000 - $128,000

Location: Addison, TX

Function: TECHNOLOGY

Role: Business Analyst

ID: 438675

Skills: Salesforce(SFDC)

Salary Range: $80,000 - $128,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER APPLICATION