Business Account Manager

FinteqHub; Georgia; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work-friendly

Private insurance

1 day off per calendar year

Sports program

Mental health program

Online English lessons

Referral program

Training and conferences

Job summary

FinteqHub is seeking a Business Account Manager to grow and support our client base, ensuring stable payment performance and long-term partnerships. You will act as a trusted partner by combining account management with knowledge of payment infrastructure.

In this remote-friendly role, you will analyze payment data, drive client growth, conduct regular business reviews, and identify upsell opportunities across markets, currencies, and payment methods while coordinating with internal teams.

Qualifications

• 2+ years of experience as an Account Manager in fintech, payments, or acquiring.
• Solid understanding of payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
• Strong communication and presentation skills; ability to work with multiple stakeholders.
• Analytical mindset and experience working with payment statistics and performance metrics.
• Ability to manage multiple clients in a fast-paced environment.
• Proactive, results-driven, with a high standard of customer service.
• English language: C1-C2.

Responsibilities

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
• Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators.
• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
• Collaborate with internal teams to resolve client needs and improve the overall service.
• Track trends and changes in the payment industry and use this knowledge to advise clients.
• Maintain client documentation and reporting, and track account status and action items.

Skills

Account management

Fintech payments knowledge

Analytical mindset

Communication skills

Stakeholder management

English language proficiency

Tools

CRM systems

Analytics tools

Job description

Overview:

FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
Learn more

Purpose of the role:

The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset.

Key responsibilities:

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution;

• Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators;

• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance;

• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions;

• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products;

• Collaborate with internal teams to resolve client needs and improve the overall service;

• Track trends and changes in the payment industry and use this knowledge to advise clients;

• Maintain client documentation and reporting, and track account status and action items.

Required Experience:

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring;

• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles;

• Strong communication and presentation skills; ability to work with multiple stakeholders;

• Analytical mindset and experience working with payment statistics and performance metrics;

• Ability to manage multiple clients in a fast-paced environment;

• Proactive, results-driven, with a high standard of customer service;

• English language: C1-C2.

Nice to have:

• Experience with international clients and cross-border payments;

• Experience with CRM systems and analytics tools;

• Additional foreign languages.

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.