Business Account Manager

WOW!; Huntsville (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Restricted stock grant

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Paid holidays

Tuition reimbursement

Broadband discounts

Job summary

WOW! is seeking a Business Account Manager to grow and service our Small Business customer base in Alabama. The role focuses on renewing contracts, expanding revenue, and delivering Voice, Data, and other services to active accounts.

Ideal candidates have 1–3 years in account management or coordination, strong verbal and written communication, and the ability to present to groups. Includes base salary plus commission and benefits; travel to customer locations and WOW! offices as needed.

Qualifications

• Bachelor’s degree in Business or related field, or 3–5 years of related experience.
• 1–3 years of experience in account management or as a coordinator.
• Excellent verbal and written communication skills.
• Ability to present effectively to groups, technically and non-technically.

Responsibilities

• Renew customer contracts to protect and grow revenue.
• Manage and cultivate delivery to accounts in WOW! markets.
• Introduce WOW! products and services to existing accounts.
• Deliver solutions related to Voice, Data, or other Business Services products.
• Collaborate with other WOW! departments to resolve issues and implement solutions.
• Report and manage customer accounts as requested.

Skills

Account management

Relationship building

Verbal communication

Written communication

Problem solving

Team collaboration

Self-motivation

Education

Bachelor’s degree in Business or related field

Tools

Microsoft 365

Salesforce.com

Billing software systems

Job description

WOW! is currently hiring a Business Account Manager!The Business Account Manager is responsible for managing and growing WOW’s existing Small Business customer base. Small Business defined as: All accounts not identified as Strategic or Wholesale.Let us tell you about the perks!Be part of a company whose core values include respect, integrity, spirit of service, and accountability!Base salary plus commission!We are currently offering a restricted stock grant of $5,000!Medical, dental, and vision insurance, and 401k with a company matchPaid time off, paid holidays, and tuition reimbursement.Significant discounts on broadband packages for employees residing in our service areas.What YOU need is:Essential duties and responsibilities include but are not limited to those listed below:Responsible for renewing customer contracts to protect and grow existing revenue streamsResponsible or assigned to work with indirect customers’ accountsInitiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services productsMaintain customer satisfaction including Customer Account Bill Reviews, completing a Business Needs Analysis during the renewal process and provide necessary direction to the customer in escalated situationsWork effectively with the other WOW! departments to identify why issues have occurred, and communicate our strategic and execution of the solution for the customerManage, cultivate, and execute the delivery of sales and services to accounts in the WOW! marketsIntroduce new WOW! products and services to existing customer accountsAppropriate reporting and management of customer accounts as requestedAll other duties are assignedWhat you’ll be doing:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:Bachelor’s degree (B.S.) in Business or related study from four-year College or University; or 3-5 years of related experience or equivalent combination of education and experience.Experience/Skills Needed:1-3 years of experience in account management or as a coordinatorAbility to create relationships with internal and external customersExcellent verbal and written communication skillsMust be able to present effectively in front of groups both technically and non-technically orientedMust be self-motivated and results-driven, as demonstrated by previous work experienceMust possess the ability to analyze and solve problems arising through customer interactionMust possess ability to operate in a team environmentComputer Skills:Microsoft M365SalesForce.comBilling Software SystemsPhysical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.regularly required to communicate verbally and in writing with customers and other employeesrequired to use hands to type, handle objects and paperworkrequired to use close vision and be able to focusregular travel to customer locations and WOW! offices will be requiredWondering if you should apply?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran