Business Account Manager

Knology Of Huntsville; Hillandale (AL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

PTO and holidays

Tuition reimbursement

Broadband discounts for employees

Job summary

WOW! is seeking a Business Account Manager to manage and grow the existing Small Business customer base. The role focuses on renewing contracts, expanding services, and delivering tailored Voice and Data solutions for non-Strategic and non-Wholesale accounts.

Perks include medical/dental/vision, 401k with company match, PTO, holidays, tuition reimbursement, and employee broadband discounts. Strong communication, relationship-building, and presentation skills are essential.

Qualifications

• Bachelor's degree in Business or related field or 3+ years of related experience.

Responsibilities

• Renew customer contracts to protect and grow revenue.
• Work with indirect customers’ accounts.
• Deliver proposed solutions for Voice, Data, or other Business Services.
• Maintain customer satisfaction and perform account reviews.
• Coordinate with WOW! departments to address issues and implement solutions.
• Manage and grow sales and services to assigned accounts.
• Introduce new WOW! products to existing accounts.
• Provide required reporting and updates.

Skills

Verbal communication

Written communication

Relationship building

Presentation skills

Self-motivation

Problem solving

Teamwork

Education

Bachelor's degree in Business or related field

Tools

Microsoft 365

Salesforce

Job description

WOW! is currently hiring a Business Account Manager! The Business Account Manager is responsible for managing and growing WOW’s existing Small Business customer base. Small Business defined as: All accounts not identified as Strategic or Wholesale.

Let us tell you about the perks! Be part of a company whose core values include respect, integrity, spirit of service, and accountability! Base salary plus commission! We are currently offering a restricted stock grant of $5,000!

• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement
• Significant discounts on broadband packages for employees residing in our service areas.

What YOU need is:

Essential duties and responsibilities include but are not limited to those listed below:

• Responsible for renewing customer contracts to protect and grow existing revenue streams
• Responsible or assigned to work with indirect customers’ accounts
• Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products
• Maintain customer satisfaction including Customer Account Bill Reviews, completing a Business Needs Analysis during the renewal process and provide necessary direction to the customer in escalated situations
• Work effectively with the other WOW! departments to identify why issues have occurred, and communicate our strategic and execution of the solution for the customer
• Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets
• Introduce new WOW! products and services to existing customer accounts
• Appropriate reporting and management of customer accounts as requested
• All other duties are assigned

What you’ll be doing:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor’s degree (B.S.) in Business or related study from four-year College or University; or 3-5 years of related experience or equivalent combination of education and experience.

Experience/Skills Needed:

• 1-3 years of experience in account management or as a coordinator
• Ability to create relationships with internal and external customers
• Excellent verbal and written communication skills
• Must be able to present effectively in front of groups both technically and non-technically oriented
• Must be self-motivated and results-driven, as demonstrated by previous work experience
• Must possess the ability to analyze and solve problems arising through customer interaction
• Must possess ability to operate in a team environment

Computer Skills:

Microsoft M365 SalesForce.com Billing Software Systems

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to communicate verbally and in writing with customers and other employees, required to use hands to type, handle objects and paperwork, required to use close vision and be able to focus, regular travel to customer locations and WOW! offices will be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first.

So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love.

We'd love for you to be a part of our team.

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