Bus Service Writer & Customer Care Advisor

Master's Transportation, Inc.; Kansas City (MO); On-site; USD 25,000 - 39,000; Full time

Job summary

Master’s Transportation in Kansas City, MO, is hiring a Service Writer Representative to deliver outstanding customer service for bus and shuttle service needs. You will communicate with customers and technicians, document concerns, prepare accurate estimates, create work orders, and track service progress to completion, ensuring clear explanations of services and charges.

Qualified candidates have a high school diploma or GED, 1–5 years of service-writing experience, and the ability to read and

Qualifications

• High School diploma or GED.
• 1-5 years of Service Writer experience.
• Able to read and follow written and verbal instructions.

Responsibilities

• Engages with customers to accurately assess and document their concerns regarding their buses and service needs.
• Explains service options and timelines to customers and is the liaison between the customer and technician to ensure clear communication of issues and solutions.
• Provides accurate estimates for services, repairs, and parts.
• Creates and manages work orders for service requests.
• Keeps customers informed about the progress of their service, including any delays or updates during the service cycle.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Teamwork

Technical skills

Education

High School diploma or GED

Job description

Master’s Transportation in Kansas City, MO, is hiring a Service Writer Representative to deliver outstanding customer service for bus and shuttle service needs. You will communicate with customers and technicians, document concerns, prepare accurate estimates, create work orders, and track service progress to completion, ensuring clear explanations of services and charges.

Qualified candidates have a high school diploma or GED, 1–5 years of service-writing experience, and the ability to read and