Bus Operator - CapMetro($4,000 Sign-On Bonus)

Keolis Commuter Services; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

A leading transportation company in Austin, Texas is seeking a Customer Service Representative to ensure passenger satisfaction, maintain safety protocols, and efficiently operate assigned routes. The role requires a valid CDL, a clean driving record, and at least 3 years of driving experience. Candidates must demonstrate strong communication skills and a positive attitude while adhering to safety standards and company policies. Competitive compensation and a drug-free workplace are offered.

Qualifications

• 3 years verifiable valid driver's license required.
• Must have clean driving record – DMV printout required for the last 10 years.
• Must have stable work history.
• Must have clean driving record – DMV printout for last 10 years
• Must have stable work history

Responsibilities

• Ensure customers feel welcome.
• Effectively communicate with passengers, especially in service disruptions.
• Ensure safe on-road operations while maintaining on-time performance.
• Collect prescribed fares, notify dispatch of fare evasion.
• Follow assigned routes and adhere to deadhead routing
• Perform pre- and post-trip inspections and report defects
• Report any vehicle incidents to dispatch and follow procedures
• Handle fare collection and notify dispatch of any fare evasion
• Be familiar with ADA policies and procedures and wheel-chair lift operation
• Maintain and document safety and operational compliance

Skills

Positive attitude and enjoy working with the general public

Exceptional judgement

Fast learner

Able to follow directions

Education

Texas CDL Class A or B

Valid driver’s license

Job description

Prerequisites:

• 3 years verifiable valid Drivers license
• Must have a valid driver’s license - Texas CDL Class A or B preferred
• Must be able to obtain and maintain a Texas CDL class B license with passenger endorsement
• Must have clean driving record – DMV printout required for the last 10 years
• Must have stable work history

Skills:

• Positive attitude and enjoy working with the general public
• Exceptional judgement
• Fast learner
• Able to follow directions

Key Accountabilities:

Customer Service:

• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, ect.

Safety:

• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours
• Awareness of ADA Policies and Procedures
• Understanding of ADA Compliance
• Proper operation of all wheelchair lifts, for each bus model
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures

Operations:

• Collect the prescribed fares and notify dispatch of any type of fare evasion or fraud
• Perform pre and post trip inspections and enter all defects into the ZONAR system
• Follow exact deadhead routing and their assigned revenue service routes
• Depart the start of each route exactly on-time and never operate ahead of schedule
• Report any bunching of buses or other problems that may disrupt scheduled servicePerform other duties as assigned

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.