Bus Operations Supervisor - Safety & Service Excellence

Summit School Services LLC; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Summit School Services LLC is seeking a Transportation Supervisor to lead a team of bus operators in multiple sites across the New York area. The role focuses on safety, compliance with company policies, and ensuring on-time performance while maintaining a positive work environment.

The ideal candidate has a High School diploma or equivalent with several years in transit, strong leadership and communication skills, and the ability to coach staff and handle customer inquiries.

Qualifications

• High School diploma or equivalent; some college preferred.
• 5+ years of work experience required, with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience.
• Knowledge of company policies and practices to effectively manage operators in various locations and promote the company.
• Proven supervisory expertise and knowledge of related methods, practices and techniques.
• Computer literacy, preferably in word processing and spreadsheets.

Responsibilities

• Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices
• Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action to prevent further occurrences in the future
• Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
• Monitors on-time performance
• Prepares and submits required reports in a timely manner
• Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General Manager
• Collects and audits employee DVIs
• Evaluates the performance of all direct-report personnel on a regular basis according to company policy
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Skills

Interpersonal skills

Communication skills

Time management

Multi-tasking

Computer literacy

Relationship building

Education

High School diploma or equivalent; some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Summit School Services LLC is seeking a Transportation Supervisor to lead a team of bus operators in multiple sites across the New York area. The role focuses on safety, compliance with company policies, and ensuring on-time performance while maintaining a positive work environment.

The ideal candidate has a High School diploma or equivalent with several years in transit, strong leadership and communication skills, and the ability to coach staff and handle customer inquiries.