Bus Operations Supervisor - Safety, Scheduling & Coaching

Durham School Services; City of White Plains (NY); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Holiday pay

PTO accrual

Retirement savings plan

Job summary

Summit School Services seeks a seasoned supervisor to oversee bus operators across locations, ensuring safety and service standards while applying corporate policies and safety trainings.

You will coach staff, monitor on-time performance, prepare reports, and maintain positive employee relations in a diverse, safety‑driven environment. We offer comprehensive benefits and retirement plan enrollment.

Qualifications

• High School diploma or equivalent; some college preferred.
• 5+ years of work experience required, with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience.
• Knowledge of the company, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider
• Proven supervisory expertise and knowledge of related methods, practices and techniques
• Computer literacy, preferably in word processing and spreadsheets

Responsibilities

• Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices
• Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future
• Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
• Monitors on-time performance
• Prepares and submits required reports in a timely manner
• Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General Manager
• Collects and audits employee DVIs
• Evaluates the performance of all direct-report personnel on a regular basis according to company policy
• Administers appropriate employee discipline as necessary
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Skills

Supervisory

Interpersonal skills

Time management

Communication skills

Education

High School diploma

Some college preferred

Job description

Summit School Services seeks a seasoned supervisor to oversee bus operators across locations, ensuring safety and service standards while applying corporate policies and safety trainings.

You will coach staff, monitor on-time performance, prepare reports, and maintain positive employee relations in a diverse, safety‑driven environment. We offer comprehensive benefits and retirement plan enrollment.