BUS DEVELOP REP

Modern Auto Group; Winston-Salem (NC); On-site; USD 60,000 - 70,000; Full time

Job summary

Modern Imports at Winston-Salem seeks a Business Development Representative to respond to internet and phone inquiries and help maximize ROI on online leads. You will drive appointment setting and maintain an active outreach discipline.

The role requires strong communication, reliable data entry in the CRM, and a dedication to product knowledge and customer service, with a professional appearance and adherence to policy.

Qualifications

• High School Diploma or equivalent.
• Two+ years related experience and/or training.
• Valid state driver's license.

Responsibilities

• Respond to internet and phone inquiries.
• Schedule appointments and sales targets.
• Maintain an average of outbound calls per day.
• Follow up on internet leads immediately.
• Enter data into CRM and other required tools.
• Stay up to date on dealership products and services.

Skills

Customer service

Communication

Phone skills

Multitasking

Education

High School Diploma

Two plus years related experience

Tools

CRM software

Lead sources/tools

Job description

Modern Imports
Modern Toyota of Winston-Salem
3178 Peters Creek Parkway
Winston-S

Description

SUMMARY

Responds to internet and phone customer inquiries. Ensures the dealership actualizes its maximum ROI on internet and phone leads.

$14.00/HR with an average salary of $60,000

ESSENTIAL DUTIES

• Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
• Schedules appointments and sales of a reasonable level in comparison to other BDRs
• Maintain an average of 80 outbound calls per day
• Follows up and responds to internet leads immediately
• Delivers messages intended for other departments promptly
• Maintain customer database and follow-up through current Customer Resource Management tool
• Entry data into all required tools
• Possesses thorough knowledge of all electronic tools and lead sources
• Stays up to date on all dealership products and services
• Stays up to date on knowledge of the federal, state, and local laws governing retail automobile sales
• Has thorough knowledge of new products, features, accessories, and their benefits to customers
• Directs customers to product information resources, including those available on the Internet.
• Establishes personal sales goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training as requested by Business Develop Manager
• Maintains professional appearance
• Other duties may be assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma
• Two plus years related experience and/or training; or combination of education and experience.

COMMUNICATION SKILLS

• Ability to read, write and comprehend simple instructions, short correspondence, reports and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, using whole numbers and decimals.
• Ability to calculate figures and amounts such as discounts, interest, tax, etc.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid state driver's license

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Walking, sitting, standing, stooping to perform essential job functions
• Sitting to perform routine administrative tasks, using fine motor skills, to type using a keyboard, and operate basic office equipment, such as a telephone, scanner/copy machine and calculator.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, Modern reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. This document does not represent a contract of employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.