Clinical Ops Support Specialist

International Executive Service Corps; Atlanta, Northern (GA, KY); Hybrid; USD 28,000 - 44,000; Full time

Benefits offered by this job

Full benefits

Pension plan & 401(k)

Generous paid time off

Job summary

The Southeast Permanente Medical Group (TSPMG) in Atlanta is seeking a Clinical Operations Support Specialist for a contracted hourly role within the Operations and Strategy department. The role manages patient referrals, ensuring timely access to services, and reviews referrals against clinical pathways to meet service standards.

Ideal candidates will have strong organizational and communication skills, proficiency with Epic EMR, and the ability to work in a fast-paced, compliant environment.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or higher preferred.
• Proficient with Microsoft Office suite.

Responsibilities

• Manage patient referrals and route to appropriate services.
• Review referrals against specialty-specific clinical pathways and standards.
• Ensure timely access to services while maintaining regulatory compliance.
• Coordinate with senior leadership to support operational objectives.

Skills

Organization

Communication

Deadline management

Relationship building

Education

High school diploma

Bachelor’s degree (preferred)

Medical Assistant Certification (preferred)

Tools

Epic EMR

Microsoft Office

Job description

Job Brief: Clinical Operations Support Specialist

The Clinical Ops Support Specialist, within TSPMG’s Operations and Strategy department, is a contracted hourly position, reporting to the Director of Perioperative Services, Operations and Strategy. The Clinical Ops Support Specialist is responsible for managing patient referrals, ensuring high-quality patient care via timely access to services. Work will include reviewing referrals against specialty-specific clinical pathways, within the context of service and access standards.

This role requires strong organizational skills and the ability to thrive in a fast-paced environment while maintaining accuracy and compliance with organizational and regulatory standards.

Summary:

The Southeast Permanente Medical Group (TSPMG) is one of Georgia’s largest independent, physician-owned, multi-specialty medical groups. More than 700 physicians and 300 associate practitioners work together in a unique integrated care modelto provide high-quality care to Kaiser Permanente members. Our focus is on long-term health, effective prevention, diagnosis and treatment of disease. Care is delivered across 40+ specialties at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around-the-clock care at some of the area’s top hospitals. We invite applications for this position located at our regional office in Buckhead.

About the area:

Atlanta, our home for more than 40 years, is a thriving metropolis that blends southern charm with modern art, music, and culture….w where Southern charm meets big-city energy. From its iconic skyline and rich civil rights history to a buzzing food scene and world-class arts, Atlanta is a city that never stops moving. Home to Fortune 500 companies, a booming tech and film industry, and a strong academic presence, Atlanta offers exceptional professional opportunities. With a major international airport and a culture that values balance, Atlanta is a smart move for professionals ready to grow and thrive.

What You Can Expect:

• Temporary, full time position for up to 1 year
• Full benefits
• On-site Monday - Friday

Minimum Requirements:

• High school diploma or equivalent
• Bachelor of Arts, Bachelor of Science, or other similar bachelor’s degree, preferred
• Proficient with the use of Microsoft Office suite.
• Strong organizational and communication skills.
• Ability to prioritize and work within firm deadlines.
• Ability to establish positive, professional relationships with senior leadership and management team members.
• Work experience in large multi-specialty medical group practices.
• Experience in referral processing.
• Proficiency in Epic EMR system.
• Medical Assistant Certification preferred.

TSPMG Administrative Staff:

Are committed to supporting our practice of providing care of the highest quality

Provide excellence in service

Are honest and ethical and show Integrity in their actions

Demonstrate accountability for their performance

Dedicated to the success of the Team

We Provide You:

• Competitive compensation which considers an applicant’s skills and qualifications, certain degrees and certifications, training, market data, and other relevant factors
• Comprehensive benefits including medical and dental insurance, a pension plan and 401(k), life insurance, short- and long-term disability
• Generous paid time off
• Many additional benefits that support your work/life balance

TSPMG is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing and background checks.