Assistant Director, Accounts Receivable

Illinois Institute of Technology; Chicago (IL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Tuition assistance

403(b) retirement plan

Flexible spending

Commuter benefits

Paid leave

Job summary

Illinois Tech seeks an Assistant Director for Accounts Receivable in the Student Accounting Office to oversee student billing and third-party billing operations. You will supervise staff, coordinate billing calendars, and support partnerships with Enrollment and Financial Aid.

Bachelor’s degree and 5–7 years in bursar/third-party billing required; strong Excel and Banner skills are essential. On-site role offering a comprehensive benefits package.

Qualifications

• Bachelor’s degree required and 5–7 years in bursar, accounts receivable or third-party billing.
• Proficiency with Banner or similar student information systems and Excel.
• Strong communication and leadership skills for a team environment.

Responsibilities

• Generate student billing statements each enrollment period.
• Coordinate bill distribution and support billing calendars.
• Oversee collections with third parties to meet enrollment goals.
• Ensure compliance and support annual financial audits.
• Supervise the Student Account Analyst and provide staff training.

Skills

Accounts receivable

Billing systems

Communication

Leadership

Education

Bachelor’s degree

Tools

Banner

StarRez

Job description

Together, we can build a university where students of all backgrounds can prepare for meaningful roles in a changing society. For more than 130 years, this has been our guiding purpose. At Illinois Tech we are looking for purpose-driven individuals to help us in our mission.

Join Illinois' premier technology university, renowned for elevating students from the bottom 20% to the top 20% of income (Opportunity Insights). Immerse yourself in our daily pursuit of excellence and discover the essence of our institution: Our Mission, Our Vision , Our History , and Our Accomplishments .

Discover what sets Illinois Tech apart as an exceptional place to work, and why that has earned us a place on Forbes’ America’s Best Midsize Employers lists for four years running. Our commitment to employee well-being is reflected in our competitive benefits package, featuring sliding premiums for equitable access, a highly generous 403b Match Program ,and on-site fitness centers . For those looking to continue their education, Tuition Remission allows both employees and eligible dependents to take classes at Illinois Tech at no or reduced cost. Join us and help power the difference at Illinois Tech.

Illinois Tech gladly encourages its employees to apply for positions for which they are eligible and qualified as opportunities arise. For more information regarding eligibility and applying for a promotion or transfer, please read this policy and contact your HR Representative prior to applying. Current staff members may use the internal application linked below.

The salary range for this role is $60,000-$65,000 and is commensurate with experience.

GENERAL DESCRIPTION

Illinois Tech Student Financial Services strives to educate, empower, and support students with an understanding of financial options and resources in an approachable environment. Reporting to the Director of Student Accounting, the Assistant Director for Accounts Receivable is a key leader in the Student Accounting Office and a member of the enrollment management team, providing leadership on all aspects of the student account receivable lifecycle including accounts receivable setup and account resolution. This role will support the Director in execution of new partnerships, student billing, third-party receivables, and 1098T generation within the Office of Student Accounting and will provide support for reporting and audit requirements. This role will supervise the student account analyst and ensure a high-quality experience across all key operations and services.

COMMUNICATIONS

Excellent communication skills required when working with university staff, outside vendors and current and prospective students. Broad knowledge of university functions and depth of student accounting function necessary to cultivate relationships with students and across campus.

CUSTOMER SERVICE

Excellent customer service required when working with university staff, outside vendors and current and prospective students. Broad knowledge of university functions and depth of financial aid requirements necessary to cultivate relationships with students and across campus. The ability to maintain student confidentiality is essential in this position.

KEY RESPONSIBILITIES

Services

Responsible for generating all student billing statements each enrollment period to support student payment and university cash operations. This includes fee assessments within the Banner and StarRez systems along with providing support to the Director in the setup and maintenance of the rate tables, new charges, and ad hoc fees.

Coordinate bill distribution with Student Accounting leadership to support service demands and enrollment timelines each enrollment cycle.

Assess late penalty charges for delinquent accounts and oversee support for student needs outside of the standard billing timelines.

Apply past due holds in the system in alignment with the enrollment periods to ensure university policy on enrollment with a past due balance is tightly monitored.

Oversee process to ensure students using third-party support are processed in a timely manner each term.
Operations
Provide support for all university partnership billing setup and reporting. Liaise with key enrollment partners to ensure billing structure supports enrollment goals including but not limited to Residence Life, Student Health and Wellness, and all admission units.

Create and manage the university billing calendar in conjunction with key stakeholders across the university to ensure billing timelines meet the enrollment and cash flow needs of the university.

Oversee collections with third-party partner, Recovery Select, for all outstanding balances each term. Ensure support provided to partner to meet university enrollment goals for future terms. Prove reporting for all activities and outcomes.

Monitor daily reports to ensure data needs align with desired billing generation and reporting.
Work closely with the Student Accounting and Financial Aid leadership to ensure all processes and systems are working to meet the operational needs.

Compliance

Oversee the generation and distribution of 1098Ts as required annually.

Provide support to the director and any partner offices for annual financial audits.

Support enrollment leadership in reporting requirements and needs to ensure accounts receivable operations meet all compliance needs and university strategic goals.

Leadership

Supervise the Student Account Analyst in third-party billing process including by not limited to student assignments, invoicing, and reporting.

Provide escalation support for all service needs with a solution mindset to support the student experience and positive team culture.

Provide regular training to the student accounting staff on all service, processing, and operational needs in collaboration with student accounting and financial aid leadership.
Contribute to the implementation and assist in the development, modification of and writing Student Accounting policies and procedures for the office.
Key member of the Student Accounting leadership team providing guidance and making recommendations to the AVP in determining and address inefficiencies.
Represent the Director and/or designee in their absence or as requested.
Other duties and special projects as assigned.

Events:

This role will work at several events each aid year to assist students and families in understanding the billing process and options for payment. Some nights and weekends are required for university events.

Other duties as assigned.

SUPERVISION & BUDGET AUTHORITY

Supervisor at least one staff member to support accounts receivable needs.

EDUCATION & EXPERIENCE

Bachelor’s required.
Minimum of 5-7 years of progressive experience in bursar, accounts receivable, or third-party billing services.

KNOWLEDGE AND SKILLS

• Experience in bill generation and third-party collections.
• Knowledge of federal student/student aid regulations and guidelines
• Proficiency using Microsoft Excel for data analysis and visualization
• Preferred knowledge of Ellucian Banner or College software; other system knowledge beneficial as well.
• Exercises great attention to detail utilizing analytical and problem-solving skills.
• Demonstrate the ability to adapt in a high pace environment
• Must keep abreast of changing guidelines for cash management and student collections.
• Must be able to manage multiple projects and coordinate with collaborators simultaneously.
• Demonstrated ability and experience to handle complex and sensitive issues.
• Strong written and verbal communications with proven ability to maintain collaborative relationships with internal and external constituents in order to provide support for the office and the students it serves required.
• Demonstrated ability to work in a team-based environment.
• Excellent commit­ment to ...
• Excellent commitment to diversity and to service the needs of a diverse population
  Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently
  Interacts effectively with peers and superiors to address and resolve issue
• Influences management by supplying key data that assists in decision making

CERTIFICATIONS & LICENSES: N/A

Benefits

Illinois Tech offers eligible employees a comprehensive benefits package that includes medical, dental, and vision coverage; life and long-term disability insurance; a 403(b) retirement plan with university contributions and matching for eligible employees; tuition assistance programs; flexible spending and commuter benefits; an employee assistance program; university holidays; and applicable paid and job-protected leave benefits. Eligibility, waiting periods, employee contributions, and coverage levels vary by benefit and position. Our commitment to employee well-being is reflected in our competitive benefits package located here: Benefits Summary

PHYSICAL ENVIRONMENT & REQURIEMENTS

Office environment; must be able to sit at computer for long periods of time.