Customer Service Representative- Sunday, Monday, Thursday, Friday and Saturday 1:00 p.m. to 9:3[...]

TridentCare; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in customer service within the healthcare sector is seeking candidates for a customer service role. This position offers competitive wages and a robust benefits package, including health insurance after 30 days and remote work capabilities. Candidates will process orders, solve issues, and maintain high standards of professionalism in interaction with clients.

Benefits

Competitive wage and robust benefits

Health insurance after 30 days

Two weeks of vacation time plus sick time

Same-day pay option

Cross-training in various department roles

Qualifications

• Minimum of a High School Diploma or equivalent.
• Strong customer service skills and solid communication abilities.
• Good organizational skills with ability to prioritize tasks.

Responsibilities

• Receive and process customer orders by telephone.
• Solve routine and complex customer issues.
• Document customer interactions accurately.

Skills

Customer service skills

Communication abilities

Organizational skills

Ability to prioritize tasks

Flexibility and adaptability

Education

High School Diploma or equivalent

Job description

Employer Industry: Customer Service in Healthcare

Why consider this job opportunity:
- Competitive wage and robust benefits package for full-time employees
- Health insurance available after just 30 days of employment
- Two weeks of vacation time plus sick time and 8 paid holidays
- Same-day pay option available for added financial flexibility
- Opportunity for cross-training in various department roles
- Remote work capability, requiring high-speed internet access

What to Expect (Job Responsibilities):
- Receive and process customer orders by telephone, ensuring prompt and courteous service
- Handle an average of 110 customer interactions per eight-hour shift after four months
- Solve routine and complex customer issues, escalating when necessary
- Document customer interactions accurately in the DDF system
- Maintain professionalism and active listening skills with both external and internal customers

What is Required (Qualifications):
- Minimum of a High School Diploma or equivalent
- Ability to work independently and as part of a team
- Strong customer service skills and solid communication abilities (verbal, written, and listening)
- Good organizational skills with the ability to prioritize multiple tasks
- Must be flexible and adaptable to change

How to Stand Out (Preferred Qualifications):
- Medical terminology or relevant experience in a healthcare setting
- Ability to type 35-40 words per minute
- Prior experience in a call center environment

#CustomerService #Healthcare #RemoteWork #CareerOpportunity #CompetitiveBenefits

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