Customer Service Representative

Compunnel Inc.; United States; Remote; USD 31,000 - 54,000; Full time

Job summary

A leading company is seeking a Customer Care Specialist for a remote role. This position involves responding to customer inquiries, ensuring excellent service, and achieving performance goals. Ideal candidates will possess a High School diploma, strong interpersonal skills, and experience in customer service. Flexibility in scheduling is essential for this 9-month contract position.

Qualifications

• 1 year of customer service experience preferred, inbound call center experience a plus.
• Flexibility to work any shift between 8:30AM to 8:30PM EST M-F.

Responsibilities

• Answer incoming calls and provide fast, accurate, and friendly service.
• Ensure customer needs are met and strive for one call resolution.
• Meet performance goals in efficiency and customer satisfaction.

Skills

Interpersonal skills

Computer skills

Typing skills

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Job Title: Customer Care Specialist

Location: Remote

Duration: 9 Months Contract

Pay rate: $18/hr on W2

Schedule: 9:00 Am to 5:30 Pm

Position Overview

Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers’ needs are met. You will need to provide excellent service that will result in a one call resolution.

• Provide information or guidance to rental car customers using a positive, empathetic and professional approach

• Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution

• Develop and maintain product, process and technical knowledge related to services

• Exhibit effective verbal and interpersonal communication skills tailored to the audience

• Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance

• Other duties as assigned

Qualifications:

• High School Diploma or GED equivalent

• 1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus

• Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office

• Minimum of 30 words per minute typing skills

• Strong interpersonal skills and ability to interact with varying personalities

• Bi-lingual (Spanish) is a plus

• Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday

• between the hours of 8:30AM to 5:30PM M-F

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service and Administrative

• Industries

  Transportation, Logistics, Supply Chain and Storage

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