Burlington Subaru Hourly Technician

Burlingtonhyundai; Burlington (VT); On-site; USD 40,000 - 55,000; Full time

Job summary

Burlingtonhyundai in Burlington, Vermont, is looking for a Subaru Hourly Technician to join the Hoffman Auto Group family. The role involves repairing vehicles safely and efficiently, maintaining certifications, and ensuring compliance with safety regulations. Ideal candidates should have a high school diploma and 1-2 years of experience in a customer service environment. Strong communication skills and adaptability to change are essential. The position emphasizes customer satisfaction and thorough documentation of repairs.

Qualifications

• 1-2 years’ experience in a customer service oriented environment preferred.
• Strong commitment to technology advancement and positive customer interaction.

Responsibilities

• Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.
• Diagnose and advise findings based on customer complaints.
• Document all repairs accurately.

Skills

Customer service orientation

Effective communication skills

Adaptability to change

Education

High School Diploma

Job description

We are looking for a Subaru Hourly Technician to join the Hoffman Auto Group family!

Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Leadership

This position does not lead others.

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all production based metrics as prescribed by Management.

Qualifications

Competencies and Qualifications

• High School Diploma
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.