Burlington Mall - Supervisor in Training

UNIQLO; Burlington (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

15 days of paid vacation and 9 days of sick leave

401K with employer matching

Paid vacation and holidays

401K with employer matching

Job summary

A global apparel retailer in Burlington is seeking a Supervisor-In-Training to enhance customer service and lead a team. This full-time position requires motivating Sales Associates, training staff on standards, and ensuring operational excellence. Candidates should have a high school diploma or GED, with a preference for a Bachelor's Degree, alongside strong communication skills. The company provides medical, dental, and vision benefits, paid vacations, and a 401K with employer matching.

Qualifications

• Ability to work a flexible schedule that meets business needs, including evenings and weekends.
• Average 32 hours or more per week based on business needs.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Motivates team to meet and exceed sales goals.
• Ensures brand and operational standards are met.
• Trains team on product and brand knowledge.
• Trains and develops their team on fitting room & cash wrap standards and assists when needed.
• Manages inventory by ensuring merchandise is replenished on the floor in full size runs.
• Assists management to identify issues in the store.
• Trains their team on product and brand knowledge and ensures knowledge is conveyed to customers.
• Follows all company policy and procedures and notifies management of infractions.
• Assists with special projects as assigned by management.

Skills

Team training and development

Strong communication skills

Ability to calculate discounts and percentages

Education

High School Diploma or GED, Bachelor's Degree preferred

Bachelor's Degree preferred

Job description

Apply today to join our team at our Burlington Mall location

Reporting to the Store Manager, the Supervisor-In-Training is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department or zone exceed customer expectations. Additionally, they are responsible to help train, oversee and develop Sales Associates on store standards.

Key Responsibilities:

• Motivates their team to meet and exceed sales goals
• Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
• Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
• Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
• Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
• Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
• Assists management to identify issues in the store
• Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
• Follows all company policy and procedures & notifies management of any infractions
• Assists with special projects as assigned by management

Requirements

• High School Diploma or GED, Bachelor's Degree preferred
• Ability to train and develop a team with strong communication skills
• Ability to calculate figures and amounts such as discounts and percentages
• Ability to work a flexible schedule that meets the business needs, including evenings and weekends

Full Time Availability Requirements:

• Average 32 hours or more per week based on business needs
• Open availability on weekends (religious exemptions considered)
• Limited to two restrictions on availability on weekdays (Mon-Fri)

Full-Time, hourly position: The Company provides:

• Medical, Dental, Vision, Life & ADD, Short and Long Term Disability
• Flexible spending and commuter benefits accounts
• 15 days of paid vacation/personal leave and 9 days of sick leave per calendar year, pro-rated based on hire date;
• 8 days of paid holidays and 1.5 times the employee’s regular rate for all hours worked on stated holidays
• 401K (with employer matching);

Part-Time, hourly position: The Company provides:

• Commuter benefits accounts
• Sick leave per calendar year, earned under MA PSSL
• 1.5 times the employee’s regular rate for all hours worked on stated holidays
• 401K (with employer matching)

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.