Burger King Shift Leader

Workforgps; Lititz (Lancaster County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to join their vibrant restaurant team. In this role, you will oversee daily operations, ensuring compliance with company standards while providing exceptional service to guests. You will train and coach your team, demonstrating strong leadership and problem-solving skills in a fast-paced environment. This full-time position offers a supportive work atmosphere with opportunities for career development and performance recognition. If you're passionate about the restaurant industry and ready to take on a leadership role, this is the perfect opportunity for you!

Benefits

Health & Life Benefits

HSA program

Anniversary Vacation Bonus

Employee Rewards & Recognition Program

Career development through structured training programs

Qualifications

• 0-2 years of supervisory experience in a restaurant or retail setting.
• Excellent customer service skills and ability to work under pressure.

Responsibilities

• Direct daily operations in the absence of management.
• Train and coach team members to ensure outstanding service.
• Follow cash policies and address any violations.

Skills

Customer Service Skills

Problem-Solving Skills

Team Management

Education

High School Diploma or equivalent

Tools

GPS Hospitality Systems

Job description

Join to apply for the Burger King Shift Leader role at GPS Hospitality

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Team Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.

Job Duties:

• Ensure your team provides outstanding service & satisfied guests
• Train & coach the team
• Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
• Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations
• Provide coaching and feedback to the team
• Supervise in accordance with GPS values, traits and behaviors
• Demonstrate strong problem-solving skills
• Follow and enforce all cash policies; address and document any policy violations
• Any / all other duties as assigned by the Restaurant General Manager (RGM)

Job Requirements:

• 0-2 year of supervisory experience in a restaurant or retail setting
• Excellent customer service skills
• Must be able to perform under pressure in a high-volume setting
• Must be 18 years old and authorized to work in the US

Physical Requirements:

• Ability to perform the following motions: bending, squatting, twisting, pulling and reaching
• Ability to work in warm and cold temperatures
• Ability to stand for 8-10 hours
• Ability to lift up to 20lbs

About our benefits: We offer a passionate, fun and positive work environment, with a welcoming and supportive team, along with…

• Regular performance reviews
• Health & Life Benefits
• HSA program
• Anniversary Vacation Bonus
• Employee Rewards & Recognition Program
• Career development through structured training programs

GPS Hospitality is an Equal Opportunity employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, lineage or citizenship status, age, disability, gender (including pregnancy, childbirth and other related conditions), sexual orientation, genetic information / characteristics, veteran or military status, marital status or any other characteristic provided by applicable federal, state or local laws.

GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources at 770-738-8779.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Management and Manufacturing

Industries:

Restaurants