Burger King Shift Leader

GPS Hospitality; Jackson (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Shift Leader to oversee daily operations in a dynamic restaurant environment. This role involves ensuring exceptional customer service, training team members, and maintaining high operational standards. The ideal candidate will thrive under pressure, demonstrating strong leadership and problem-solving skills. Join a passionate and supportive team that values your contributions and offers opportunities for career development through structured training programs. If you're ready to take the next step in your career and make a positive impact, this is the opportunity for you.

Benefits

Health & Life Benefits

HSA program

Anniversary Vacation Bonus

Employee Rewards & Recognition Program

Career development through structured training programs

Qualifications

• 0-2 years of supervisory experience in a restaurant or retail setting.
• Must be able to perform under pressure in a high-volume environment.

Responsibilities

• Ensure outstanding service and satisfaction for guests.
• Train and coach the team, providing feedback and supervision.
• Follow and enforce cash policies while addressing any violations.

Skills

Customer Service Skills

Problem-Solving Skills

Team Management

Education

High School Diploma or equivalent

Tools

GPS Hospitality Systems

Job description

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Team Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.

Job Duties:

1. Ensure your team provides outstanding service & satisfied guests
2. Train & coach the team
3. Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
4. Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations
5. Provide coaching and feedback to the team
6. Supervise in accordance with GPS values, traits and behaviors
7. Demonstrate strong problem-solving skills
8. Follow and enforce all cash policies; address and document any policy violations
9. Any / all other duties as assigned by the Restaurant General Manager (RGM)

Job Requirements:

1. 0-2 year of supervisory experience in a restaurant or retail setting
2. Excellent customer service skills
3. Must be able to perform under pressure in a high-volume setting
4. Must be 18 years old and authorized to work in the US

Physical Requirements:

1. Ability to perform the following motions: bending, squatting, twisting, pulling and reaching
2. Ability to work in warm and cold temperatures
3. Ability to stand for 8-10 hours
4. Ability to lift up to 20lbs

About our benefits:

We offer a passionate, fun and positive work environment, with a welcoming and supportive team, along with…

1. Regular performance reviews
2. Health & Life Benefits
3. HSA program
4. Anniversary Vacation Bonus
5. Employee Rewards & Recognition Program
6. Career development through structured training programs