Burger King Shift Leader

GPS Hospitality; Flowood (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant company is seeking a Shift Leader to oversee daily operations in the absence of management. The role involves ensuring customer satisfaction, training team members, and maintaining operational standards. Candidates should possess supervisory experience and strong problem-solving skills, contributing to a positive work environment.

Benefits

Health & Life Benefits

HSA program

Anniversary Vacation Bonus

Employee Rewards & Recognition Program

Career development through structured training programs

Qualifications

• 0-2 years of supervisory experience in a restaurant or retail setting.
• Excellent customer service skills.
• Ability to perform under pressure in a high-volume setting.

Responsibilities

• Ensure outstanding service & satisfied guests.
• Train & coach the team.
• Supervise in accordance with GPS values.

Skills

Customer service

Problem-solving

Team management

Job description

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Team Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management, and other duties as required or assigned.

Job Duties

1. Ensure your team provides outstanding service & satisfied guests
2. Train & coach the team
3. Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
4. Set an example by maintaining an excellent working knowledge and high proficiency in restaurant operations
5. Provide coaching and feedback to the team
6. Supervise in accordance with GPS values, traits, and behaviors
7. Demonstrate strong problem-solving skills
8. Follow and enforce all cash policies; address and document any policy violations
9. Perform other duties as assigned by the Restaurant General Manager (RGM)

Job Requirements

1. 0-2 years of supervisory experience in a restaurant or retail setting
2. Excellent customer service skills
3. Ability to perform under pressure in a high-volume setting
4. Must be 18 years old and authorized to work in the US

Physical Requirements

1. Ability to perform motions such as bending, squatting, twisting, pulling, and reaching
2. Ability to work in warm and cold temperatures
3. Stand for 8-10 hours
4. Lift up to 20 lbs

Benefits

We offer a passionate, fun, and positive work environment, with a welcoming and supportive team, along with:

• Regular performance reviews
• Health & Life Benefits
• HSA program
• Anniversary Vacation Bonus
• Employee Rewards & Recognition Program
• Career development through structured training programs

EEO Statement

GPS Hospitality is an Equal Opportunity employer. All persons shall have the opportunity to be considered for employment without regard to race, color, religion, creed, national origin, ancestry, lineage or citizenship status, age, disability, gender (including pregnancy, childbirth and other related conditions), sexual orientation, genetic information/characteristics, veteran or military status, marital status, or any other characteristic provided by law.

Accommodation

GPS Hospitality will endeavor to make reasonable accommodations for applicants with disabilities to assist in the hiring process, unless undue hardship would be imposed. Contact Human Resources at 770-738-8779 for assistance.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Restaurants