Burdick's Server | PT

Radisson Hotel Group; Kalamazoo (MI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental

401K matching

Parental leave

EAP

Wellness reimbursement

Shift meal

Employee discount

Hotel discounts

Job summary

Radisson Hotel Group in Kalamazoo, MI is seeking a friendly Server to deliver exceptional dining service in a busy hotel restaurant. You will engage with guests, take orders, deliver meals, and ensure accuracy and presentation while maintaining cleanliness and a welcoming atmosphere.

Ideal candidates have prior server or customer-facing experience, excellent communication, teamwork, and the ability to multitask during peak hours. Full-time option includes benefits and growth opportunities.

Qualifications

• Prior experience in a server or customer-facing role is a plus.
• Strong multitasking abilities in a busy setting.
• Excellent communication skills and ability to build rapport with guests.
• Team player with a collaborative and proactive attitude.

Responsibilities

• Deliver outstanding customer service with a friendly, professional demeanor to create a welcoming atmosphere for all guests.
• Take orders, serve meals and beverages, and ensure accuracy and presentation.
• Maintain cleanliness and organization of dining areas and stations, especially during peak hours.
• Collaborate with kitchen and service staff to ensure a seamless guest experience and timely service.

Skills

Customer service

Multitasking

Communication

Teamwork

Job description

Job DescriptionOverviewWe are looking for an enthusiastic, driven, and professional Server to join our team! If you thrive in a busy setting and have a passion for delivering exceptional customer service, this is the perfect opportunity for you. As a Server, you will play a key role in shaping the customer experience and ensuring that every guest has a memorable visit. You will collaborate with a supportive team, deliver outstanding service, and take pride in providing the best possible dining experience.What’s in it for YouMedical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)Parental Leave Program (Full-Time Option)Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.Shift meal provided per day10% Discount on GHG outletsDiscounted hotel rates at Choice Hotels WorldwideWhat You’ll Be DoingDeliver outstanding customer service with a friendly, positive, and professional demeanor to create a welcoming atmosphere for all guests.Build strong customer rapport, making each guest feel valued and appreciated, and ensuring their experience is personalized to their needs.Proactively address guest concerns or special requests to ensure complete satisfaction throughout their dining experience.Maintain a calm, organized, and efficient approach while handling multiple tasks, especially during peak hours.Work collaboratively with the team to ensure smooth operations and a seamless customer experience.Take pride in your work and strive to be the best, focusing on creating a positive and lasting impression for every guest.Ensure every interaction with guests is professional and polite, while staying enthusiastic and engaging.Maintain attention to detail in every aspect of service, ensuring accuracy with orders, cleanliness, and presentation.What You Need for this PositionPrevious experience in a server or customer-facing role is a plus.Strong multitasking abilities and a calm, focused attitude in a busy setting.Excellent communication skills and the ability to build meaningful rapport with customers.A passion for teamwork, collaboration, and continuous growth in a dynamic environment.A motivated and driven individual who is committed to delivering the best customer service and enhancing the overall guest experience.Someone who thrives in a busy, fast-paced environment, staying organized and calm while managing multiple tasks at once.A team player who works well in collaboration with others to create a seamless dining experience.A proactive problem solver who takes pride in anticipating guest needs and resolving issues promptly.Someone who is reliable, punctual, and focused on delivering excellence with each guest interaction.A friendly, positive, and professional attitude, with a strong desire to be the best in your role.Top Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and BeverageYou will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!