Host | Burdick's | Part Time

Radisson Hotel Group; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision (Full-Time)

401K with 100% match up to 3% (Full‑TI

Parental Leave Program (Full-Time)

Employee Assistance Program (7 free 상담

Wellness reimbursement up to $600/year

Shift meal provided per day

Discount on GHG outlets

Hotel discounts at Choice Hotels

Job summary

Radisson Hotel Group in Kalamazoo, MI seeks a courteous Host to warmly greet guests and manage seating to ensure smooth service. You will collaborate with a fast-paced team to meet guest needs while maintaining attention to detail.

Ideal candidates bring customer service experience, multitasking ability, and a proactive, collaborative approach to enhance the guest experience in a busy hotel setting.

Qualifications

• Background in customer service is preferred.
• Ability to multitask in a fast-paced environment.
• Positive, energetic attitude and teamwork focus.
• Collaborative mindset with peers and supervisors.
• Proactive problem solving and guest-care improvement.

Responsibilities

• Serve as the first point of contact and deliver friendly service.
• Warmly welcome guests and organize seating efficiently.
• Address guest inquiries with courtesy and proactive solutions.
• Handle multiple tasks during peak hours without compromising quality.
• Maintain a professional demeanor and support seamless operations.

Skills

Customer service

Multitasking

Teamwork

Problem solving

Reliability

Punctuality

Attention to detail

Growth mindset

Job description

Job DescriptionOverviewWe are seeking an enthusiastic, friendly, and professional Host to join our dynamic team! As the face of our business, you will play a crucial role in providing outstanding customer service and creating a welcoming atmosphere for our guests. If you thrive in a busy setting, are passionate about teamwork, and have a desire to grow in a fast-paced environment, we would love to hear from you!What You’ll Be DoingServe as the first point of contact for all guests, delivering exceptional customer service with a friendly and positive demeanor.Welcome guests warmly and ensure a smooth, organized seating process while maintaining attention to detail.Collaborate with the team to ensure that all guests’ needs are met promptly and effectively.Handle guest inquiries and concerns with professionalism and courtesy, offering proactive solutions to any issues that arise.Manage multiple tasks at once, ensuring efficiency during peak hours without compromising service quality.Maintain a professional and polite demeanor at all times, upholding the reputation of the business.Work closely with other team members to ensure seamless operations and guest satisfaction.What You Need for this PositionPrevious experience in customer service or a similar role is a plus.Ability to multitask and stay organized in a busy environment.A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.Ability to work well in a collaborative environment and eagerness to contribute to the success of the business.Ability to thrive in a busy, fast-paced setting and remain calm and collected under pressure.Proactive problem solving skills and always looking for ways to improve the guest experience.Reliability, punctuality, and take pride in your work.Attention to detail is essential, ensuring that every guest interaction is handled with care and precision.Motivation to be the best and have a strong desire to grow within the business.What’s in it for YouMedical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)Parental Leave Program (Full-Time Option)Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.Shift meal provided per day10% Discount on GHG outletsDiscounted hotel rates at Choice Hotels WorldwideTop Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and BeverageYou will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!