Burdick's Host | PT

Radisson Plaza Hotel; United States; Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision (Full-Time)

401K with 100% match up to 3% (Full‑/n

Parental Leave Program (Full-Time)

Employee Assistance Program

Wellness reimbursement

Shift meal provided

Discount on GHG outlets

Discounted hotel rates

Zusammenfassung

Radisson Plaza Hotel invites an enthusiastic Host to join our front-of-house team. As the face of the operation, you will deliver warm, professional service and help create a welcoming atmosphere for our guests across busy service periods.

Key responsibilities include greeting guests, guiding seating, coordinating with the team, handling inquiries with courtesy, and maintaining a calm, efficient demeanor during peak hours while upholding the hotel’s high standards.

Qualifikationen

• Previous experience in customer service or a similar role is a plus.
• Ability to multitask and stay organized in a busy environment.
• A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.
• Ability to thrive in a busy, fast-paced setting and remain calm and collected under pressure.
• Must be available nights and weekends.

Aufgaben

• Serve as the first point of contact for all guests, delivering exceptional customer service with a friendly and positive demeanor.
• Welcome guests warmly and ensure a smooth, organized seating process while maintaining attention to detail.
• Collaborate with the team to ensure that all guests’ needs are met promptly and effectively.
• Handle guest inquiries and concerns with professionalism and courtesy, offering proactive solutions to any issues that arise.
• Manage multiple tasks at once, ensuring efficiency during peak hours without compromising service quality.
• Maintain a professional and polite demeanor at all times, upholding the reputation of the business.
• Work closely with other team members to ensure seamless operations and guest satisfaction.

Kenntnisse

Customer service

Multitask

Teamwork

Attention to detail

Reliability

Punctuality

Jobbeschreibung

Job Description Overview

We are seeking an enthusiastic, friendly, and professional Host to join our dynamic team! As the face of our business, you will play a crucial role in providing outstanding customer service and creating a welcoming atmosphere for our guests. If you thrive in a busy setting, are passionate about teamwork, and have a desire to grow in a fast-paced environment, we would love to hear from you!

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

What You’ll Be Doing

• Serve as the first point of contact for all guests, delivering exceptional customer service with a friendly and positive demeanor.
• Welcome guests warmly and ensure a smooth, organized seating process while maintaining attention to detail.
• Collaborate with the team to ensure that all guests’ needs are met promptly and effectively.
• Handle guest inquiries and concerns with professionalism and courtesy, offering proactive solutions to any issues that arise.
• Manage multiple tasks at once, ensuring efficiency during peak hours without compromising service quality.
• Maintain a professional and polite demeanor at all times, upholding the reputation of the business.
• Work closely with other team members to ensure seamless operations and guest satisfaction.

What You Need for this Position

• Previous experience in customer service or a similar role is a plus.
• Ability to multitask and stay organized in a busy environment.
• A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.
• Ability to work well in a collaborative environment and eagerness to contribute to the success of the business.
• Ability to thrive in a busy, fast-paced setting and remain calm and collected under pressure.
• Proactive problem solving skills and always looking for ways to improve the guest experience.
• Reliability, punctuality, and take pride in your work.
• Attention to detail is essential, ensuring that every guest interaction is handled with care and precision.
• Motivation to be the best and have a strong desire to grow within the business.
• Must be available nights and weekends.

Top Reasons to Work With GHG

We are one of the Nation's 101 Best and Brightest Companies to work for You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and Beverage You will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!