Platform Operator (IT Operations) / AMS (Application Managed Services)

Saransh Inc; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A tech services company is seeking a Platform Operator in San Jose to support and operate an existing cloud-based platform. The ideal candidate will have a strong IT operations background with hands-on experience in platform reliability, ensuring stability and operational health. Candidates should have prior experience operating a production platform and a commitment to operational excellence over development tasks. This is primarily an operations role, not focused on development.

Qualifications

• Demonstrate a run-the-platform mindset with hands-on experience.
• Operate a similar platform in a production environment.
• Comfort owning platform stability, reliability, and availability end-to-end.

Responsibilities

• Operate and support the existing platform.
• Ensure platform stability and reliability.
• Handle incidents, monitoring, and operational tasks.

Skills

Strong IT operations background

Hands-on platform operations / reliability experience

Exposure to DevOps practices

Experience supporting cloud-based platforms

Prior experience operating a platform

Job description

Role: Platform Operator (IT Operations) / AMS (Application Managed Services)

Location: San Jose, CA (Onsite)

Job Type: Contract

Overview

• Client is seeking a Platform Operator / AMS resource with strong IT operations, platform reliability, and DevOps exposure to support and operate an existing cloud-based platform.
• Development work is minimal and secondary to operations.
• The primary requirement is platform ownership and operational reliability, not new feature development.

Operations vs. Development Split

Operations: ~95%

Development: ~5%

Note

• Not a full-stack developer role
• Not a build-from-scratch role
• Profiles that are heavily development- or coding-focused are likely to be a mismatch.

Ideal Profile

• The right fit will demonstrate a “run-the-platform” mindset, with hands‑on experience in operating and supporting production platforms.
• Strong alignment will be seen in candidates who have:
• Operated a similar platform in a production environment
• Experience in AMS / platform operations
• Comfort owning platform stability, reliability, and availability end‑to‑end
• Pure developers or build-heavy profiles are not aligned to the current need.

Core Responsibilities

Operate and support the existing platform

Ensure

• Platform stability and reliability
• Day‑to‑day operational health
• Handle incidents, monitoring, and operational tasks
• Work closely with IT, platform, and business stakeholders

Skills & Experience Required

• Strong IT operations background
• Hands‑on platform operations / reliability experience
• Exposure to DevOps practices
• Experience supporting cloud‑based platforms
• Prior experience operating a platform (not just building one)

Even As The Role Evolves

• Operations will always outweigh development
• This role will not become a 50/50 Dev/Ops position

Reporting Expectations

• Reporting is not limited to infrastructure or platform health
• Focus is on business or platform-related reporting, tied to Jet Studio