Building Permits Intake & Coordination Specialist

City of Greenville; Greenville (NC); On-site; USD 47,000 - 59,000; Full time

Job summary

City of Greenville, NC is seeking an intake coordinator within the Building Inspections Division to support the permit review process and provide frontline customer service. You will handle data entry, tracking, and processing of building permit applications for residential and commercial projects.

Responsibilities include coordinating with staff, updating logs, and assisting with EnerGov system maintenance. Strong communication and reliability are essential for success in this role.

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of administrative support and customer service experience required (Permitting experience preferred).
• Knowledge of permit laws and online portals is beneficial.

Responsibilities

• Review for completeness and issue building permits and sub-permits.
• Process and issue occupancy and completion certificates after fees are paid.
• Assist contractors, citizens, and the public with the online portal and permit info.
• Answer inbound calls related to permits and support field staff with scheduling.
• Maintain EnerGov permitting system data for the Building Inspections Division.
• Prepare monthly and census reports and assist with other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Associate degree preferred

Job description

City of Greenville, NC is seeking an intake coordinator within the Building Inspections Division to support the permit review process and provide frontline customer service. You will handle data entry, tracking, and processing of building permit applications for residential and commercial projects.

Responsibilities include coordinating with staff, updating logs, and assisting with EnerGov system maintenance. Strong communication and reliability are essential for success in this role.