Building Permits Liaison & Customer Champion

City of Greenville, NC; Greenville (NC); On-site; USD 47,000 - 59,000; Full time

Job summary

City of Greenville, North Carolina is seeking a Building Inspections Division Intake Specialist to manage permit intake and review processes, assist customers, and coordinate with field staff. The role emphasizes data entry, document processing, and maintaining EnerGov systems to ensure accurate records and timely permits.

The position requires a high school diploma or GED, 1 year of related experience, and a valid NC driver's license; additional certifications within 2 years are encouraged.

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of administrative support and customer service experience required (permitting experience preferred).
• Knowledge of permit laws and codes; ability to interpret and apply them.
• Valid NC Driver's License (Class C) required; Notary preferred or ability to obtain within 90 days of hire.
• ICC or NC Permitting Technician Certification within 2 years of hire or by discretion of Chief Building Official.

Responsibilities

• Review for permit completeness and issue commercial and residential permits and related sub-permits.
• Process and issue temporary and permanent certificates of occupancy and related certifications after fees are paid.
• Assist contractors, citizens, and the public with the online permit portal and inquiries.
• Answer calls and respond to emails; route requests and maintain logs.
• Schedule inspections and coordinate with field staff to ensure smooth workflow.
• Maintain EnerGov permitting system data and generate monthly and other reports.

Skills

Customer service

Administrative support

Data entry

Communication

Scheduling

Problem solving

Education

High school diploma or GED

Associate's degree in administrative office technology

ICC or NC Permitting Technician Certification

Tools

EnerGov

Job description

City of Greenville, North Carolina is seeking a Building Inspections Division Intake Specialist to manage permit intake and review processes, assist customers, and coordinate with field staff. The role emphasizes data entry, document processing, and maintaining EnerGov systems to ensure accurate records and timely permits.

The position requires a high school diploma or GED, 1 year of related experience, and a valid NC driver's license; additional certifications within 2 years are encouraged.