Permit Officer

City of Greenville; Greenville (NC); On-site; USD 47,000 - 59,000; Full time

Job summary

City of Greenville, NC is seeking an intake coordinator within the Building Inspections Division to support the permit review process and provide frontline customer service. You will handle data entry, tracking, and processing of building permit applications for residential and commercial projects.

Responsibilities include coordinating with staff, updating logs, and assisting with EnerGov system maintenance. Strong communication and reliability are essential for success in this role.

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of administrative support and customer service experience required (Permitting experience preferred).
• Knowledge of permit laws and online portals is beneficial.

Responsibilities

• Review for completeness and issue building permits and sub-permits.
• Process and issue occupancy and completion certificates after fees are paid.
• Assist contractors, citizens, and the public with the online portal and permit info.
• Answer inbound calls related to permits and support field staff with scheduling.
• Maintain EnerGov permitting system data for the Building Inspections Division.
• Prepare monthly and census reports and assist with other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Associate degree preferred

Job description

Under general supervision, performs a variety of tasks in the Building Inspections Division. Devoted to providing centralized coordination and customer service for the City's building permit review process including receipt, tracking, processing and managing of building permit-related requests for construction drawing reviews for residential, commercial building and trade permits. Provide customer service and transaction processing as part of the Building Inspections Division intake and review process and may formally report to varying City departments involved in the review process.

Responsible for entering and updating data and logs; compiling lists of past-due items; retrieving, responding to, and/or routing voice mail messages; processing permit applications and collecting fees; notifying customers of incomplete application packages; answering and logging incoming calls; responding to email correspondence; and assisting/providing front-line, in-person customer service. This position focuses on coordinating the building permit review process while continuing to participate in regular permit review work. This position reports to the Chief Building Inspector.

FLSA status: Non-Exempt

Hiring Salary Range: $46,612.80 - $59,446.40, depending on qualifications.

• Review for completeness and issue Commercial and Residential Building Permits including all Sub-Permits or Stand-Alone Permits associated with Commercial and Residential Projects, and Properties.
• Processing and issuing Temporary Certificates of Occupancy, Certificates of Occupancy, Certificates of Completion, and Certificate of Compliance after verification all required fees have been paid of assigned permits.
• Assist Contractors, Citizens, and Public with the online portal as it relates to all permits.
• Answer incoming calls as they relate to assigned permits.
• Assist Field Inspection Staff as it relates to permit assignment with scheduling, permit information, and any additional needs they have related to scheduling or adjusting workflow.
• Process payroll, travel, reconcile P-Card for division, and keep inventory as needed or requested items as approved by Chief Building Inspector.
• Gather information and provide reports as defined by Chief Building Inspector. These include but are not limited to Monthly Report, Census Report, and Building Permit Report.
• Assist Staff Support when needed.
• Assist with maintaining EnerGov permitting systems as it relates to the Building Inspections Division.
• Any additional job duties as assigned.

Education and Experience:

• High school diploma or GED required (associate's degree in administrative office technology, office administration, or a related field preferred); and
• One year of administrative support and customer service experience is required (Permitting experience preferred).

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Permit laws and legal codes.
• Customer service standards and procedures.
• General construction terminology and inspection practices.

Skill in:

• Identifying problems & implementing solutions.

Ability to:

• Listen to and understand the information and ideas presented.
• Work cooperatively with City officials, other employees, and the general public.
• Work safely without presenting a direct threat to self or others.
• Meet the mental and physical demands of the job.
• Communicate effectively in oral and written form.

• Valid NC Driver's License (Class C)
• North Carolina Notary Public or the ability to obtain within 90 days of hire
• Attain ICC (International Code Council) or NC Permitting Technician Certification within 2 years of hire or at the discretion of the Chief Building Official.