Building Materials Inside Sales Specialist

US LBM Holdings, LLC; Alsip (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

Hines, a Division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to support new and existing customers with product selection, quotes and order processing. The role spans in-person and phone interactions to drive sales and deliver excellent service.

The position requires 1–3 years in building materials or inside sales, with strong communication and inventory skills. HS diploma and basic computer abilities are essential.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Responsibilities

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; file paperwork accordingly.
• Coordinate purchase and delivery of special products; obtain pricing specifications, uses and availability.
• Manage schedules for projects by coordinating with outside sales, jobsites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Inside sales

Customer service

Communication skills

Inventory control

Building materials knowledge

Education

High School Diploma

Tools

Computer literacy

Calculator

Cash register

Job description

Hines, a Division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to support new and existing customers with product selection, quotes and order processing. The role spans in-person and phone interactions to drive sales and deliver excellent service.

The position requires 1–3 years in building materials or inside sales, with strong communication and inventory skills. HS diploma and basic computer abilities are essential.