Building Materials Counter Sales Specialist

US LBM Service Co; East Haven (CT); On-site; USD 29,000 - 33,000; Full time

Job summary

East Haven Builders Supply, a division of US LBM Holdings, LLC, is seeking a Counter Sales Representative to assist customers and contractors at the showroom counter in East Haven, CT. You will take orders, answer questions, process payments, and create invoices while maintaining showroom organization and stock levels.

The ideal candidate has 1–3 years of building materials knowledge or sales experience, a High School Diploma or GED, and strong math and communication skills.

Qualifications

• High School Diploma or GED required.
• 1-3 years of building material knowledge and sales experience preferred.
• Commitment to providing excellent customer service, strong oral and written communication skills.
• Must be detail oriented and highly observant.
• Must possess good mathematic skills. Able to use a calculator and computers.
• Ability to read and understand blueprints.
• Should be familiar with computer, printer, telephone, copy machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
• Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
• Ability to work Saturday and evening schedules as required.

Responsibilities

• Greet and interact positively with customers; respond to questions regarding merchandise, product location, pricing, promotions, product selection, order placement, quotations, complaints, and scheduling of deliveries and installations, and provide customer follow-up as needed.
• Facilitate product selection for scheduled and walk-in showroom customers, using appropriate forms and processes to ensure consistent and accurate records of selections.
• Process customer sales through the cash register, receiving payment by cash, check, credit card, voucher, automatic debit, or other approved methods in accordance with company procedures; maintain proper cash levels and compute and record transaction totals.
• Create accurate and complete invoices, work orders, and sales tickets; code and enter customer orders, pricing information, and other required data into the computer system, and issue refunds or credits with manager approval when necessary.
• Purchase special-order products and obtain information regarding product pricing, specifications, uses, and availability.
• Maintain the appearance, organization, and physical integrity of the showroom, including doors, floors, windows, ceilings, restrooms, and workstations; clean and dust products and displays, maintain stock levels on the sales floor and in the stockroom, and assist with physical inventory.
• Bag, box, wrap, and prepare merchandise and customer packages as necessary.
• May assist with yard and warehouse operations, including receiving, returns, stocking, and organization, and may safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• Attend assigned training and meetings to maintain and expand knowledge of the full product offering and may perform location-specific services as needed, including cutting keys, mixing paint, and cutting glass.
• May be required to safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
• May perform location-specific services as needed (including cutting keys, mixing paint, and cutting glass).

Skills

Customer service

Oral and written communication

Detail oriented

Multi-tasking

Mathematics skills

Teamwork

Education

High School Diploma or GED

Tools

Trend system

MS Office

Job description

East Haven Builders Supply, a division of US LBM Holdings, LLC, is seeking a Counter Sales Representative to assist customers and contractors at the showroom counter in East Haven, CT. You will take orders, answer questions, process payments, and create invoices while maintaining showroom organization and stock levels.

The ideal candidate has 1–3 years of building materials knowledge or sales experience, a High School Diploma or GED, and strong math and communication skills.